Exporting contact disposition reports
Access report settings
Navigate to the reports menu on your Aloware dashboard.
Click the settings icon to open activity reporting.
Select "contact dispositions" from the available options.
Click the save button.
Viewing active reports
The selected report will be highlighted in green, indicating that it is your active report.
Exporting the contact disposition report
Click the export button, usually located at the top or bottom of the report.
Download the report as a CSV file to your device for further review.
Understanding the contact dispositions report
The report shows details of contact outcomes, including:
Contact disposition status - shows the result of each contact, such as:
Connected - the contact was reached, and the interaction was completed.
Left voicemail - a voicemail was left because the contact was not available.
Wrong number - the number dialed was incorrect or not in service.
No answer - the contact did not answer the call.
Interested - the contact showed interest in the service or product.
Not interested - the contact was not interested in the service or product.
Total contacts - the total number of contacts made within the chosen time.
Inbound contacts - the number of contacts received by your team.
Outbound contacts - the number of contacts made by your team.
