Admin workspace
Designed for account administrators, this section covers how to manage users, configure phone lines, maintain compliance, and review reports. It provides guidance for managing system-wide settings and performance analytics.
How to manage users in Aloware
Supervisor role in Aloware
Users menu: Profile settings in Aloware admin
Users menu: Visibility settings in Aloware admin
Users menu: Personalization settings in Aloware admin
Users menu: Inbound call settings in Aloware admin
Users menu: Outbound call settings in Aloware admin
Users menu: Notification settings in Aloware admin
Users menu: Diagnosis in Aloware admin
How to set and change passwords in Aloware (for admins and users)
How to use geo-routing in Aloware
How to manage and configure line settings in Aloware
Step-by-step guide to creating lines in Aloware
What is local presence and why use it in outbound calling?
Lines: General settings
Lines: Greet and record settings
Lines: Routing and IVR settings
Lines: Advanced line settings
Lines: Line triggers
Lines: Email conversations
Lines: Registering for CNAM in Aloware
How Aloware's automatic timezone detection works
How to set up call masking in Aloware
Lines: Audit log
Managing inbound calls and texts with Aloware ring groups
Adding Extension Numbers in Aloware
Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware
Round Robin vs Longest Available Settings
Ring groups: Smart Queue
How to configure and use fallback inboxes for IVRs and dead-end lines in Aloware
How to manage team inbox visibility settings in ring groups
How to use bulk add users in ring groups
How to use sequences in Aloware
Creating a sequence workflow in Aloware
Sequence Step: Preview Dialer
Sequence Step: Progressive Dialer
Sequence Step: Add to Power Dialer
Sequence Step: Remove a Contact from Power Dialer
Sequence Step: Enroll to Other Sequence
Sequence Step: Enroll and disenroll contacts in AloAi Agents
Understanding DNC (Do-Not-Call) rules with Aloware
Prevent Messaging to Non-TCPA Approved Contacts in Aloware
Requirements to Register a Local Presence in the UK
Understanding STIR/SHAKEN: Enhancing Caller ID Trust and Reducing Robocalls
A2P 10DLC Rules for Canadian Traffic
How to send SMS campaigns safely and effectively with Aloware
Understanding and improving SMS throughput in Aloware
Guide to SMS opt-outs and opt-ins in Aloware
Emergency Numbers in Aloware Not Supported
Understanding Aloware billing
Understanding Aloware invoices
Billing implication of paused & suspended users
International phone numbers in Aloware: What you need to know
Breaking down Aloware's ad-hoc charges: What to expect
Managing your credits
Carrier fees for SMS and MMS on A2P campaigns
SMS messaging segment
Managing add-ons in Aloware
Understanding usage charges in Aloware
Understanding the minimum license count in Aloware
Understanding Recurring Credit Purchase Agreement (RCPA)
Generating reports in Aloware
How to Compute the Average Talk Time
Optimizing Speed to Answer: Understanding Wait Time in Aloware
Analyzing Average Call Duration with Aloware
Aloware's unreturned conversations
Enhancing Customer Satisfaction with Aloware CSAT
How to export contact disposition reports
Exporting call disposition reports
How to manage account settings in Aloware
Account Menu: General Settings
Account Menu: Compliance
Account Menu: Contact Settings
Account menu: Calling settings
Account menu: Inbox settings
Account menu: Power dialer settings
Account menu: Reporting settings
Account menu: Custom contact fields
Managing call recording deletions and retention in Aloware
Setting up forced call dispositions in Aloware
Account Menu: Usage
A guide to forced contact disposition for call documentation
Setting up and using contact dispositions in Aloware
Understanding and managing call dispositions in Aloware
Applying for short codes in Aloware
Configuring integration system reports recipients and notifications
Understanding call qualification metrics