Admin workspace
Designed for account administrators, this section covers how to manage users, configure phone lines, maintain compliance, and review reports. It provides guidance for managing system-wide settings and performance analytics.
By Laarni1 author146 articles
- How to manage users in Aloware
- Supervisor role in Aloware
- Users menu: Profile settings in Aloware admin
- Users menu: Visibility settings in Aloware admin
- Users menu: Personalization settings in Aloware admin
- Users menu: Inbound call settings in Aloware admin
- Users menu: Outbound call settings in Aloware admin
- Users menu: Notification settings in Aloware admin
- Users menu: Diagnosis in Aloware admin
- How to set and change passwords in Aloware (for admins and users)
- How to use geo-routing in Aloware
- Aloware Talk Lite
- How to manage and configure line settings in Aloware
- Step-by-step guide to creating lines in Aloware
- What is local presence and why use it in outbound calling?
- Lines: General settings
- Lines: Greet and record settings
- Lines: Routing and IVR settings
- Lines: Advanced line settings
- Lines: Line triggers
- Lines: Email conversations
- Lines: Registering for CNAM in Aloware
- How Aloware's automatic timezone detection works
- How to set up call masking in Aloware
- Lines: Audit log
- How to send long text messages as MMS in Aloware
- How to convert your existing IVR to an AloAi IVA using the inbound answer
- HubSpot ticket automation via Aloware line triggers
- Smart Queue, Fishing Mode, and AI Call Rescue in Inboxes: Call Flow and Max Hold Time Behavior in Aloware
- How to create and manage inboxes in Aloware
- Adding extension numbers in Aloware
- Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware
- How to select between round robin and longest available inbox settings in Aloware
- Inboxes: Smart queue
- How to configure and use fallback inboxes for IVRs and dead-end lines in Aloware
- How to manage team inbox visibility settings in inboxes
- How to use bulk add users in inboxes
- How to use sequences in Aloware
- Creating a sequence workflow in Aloware
- Sequence step: Preview dialer
- Sequence step: Progressive dialer
- Sequence step: Add to power dialer
- Sequence step: Remove a contact from power dialer
- Sequence step: Enroll to other sequence
- Sequence step: Enroll and disenroll contacts in AloAi Agents
- Getting started with AloAi Agents: Setup, configuration, and features
- AloAi Agent actions – Admin setup walkthrough (Voice & Text Agents)
- AloAi Agents: How to enroll and manage contacts
- How to set up custom functions in AloAi Agents
- How to enable and use post-call actions in AloAi voice agent
- Managing AloAi agent conversations: Listen and take over explained
- Understanding HubSpot deal information in AloAi Agent's context
- AI call rescue in Aloware
- Assigning inbound lines to an AloAi Agent
- Understanding AloAi conversation insights
- How follow-ups work in the AloAi Text Agent
- Writing better instructions for your AloAi SMS Agent
- AloAi Voice Agent safety protections
- Setting up Guesty Reservation Context for AloAi Agents
- Cal.com and Calendly calendar integrations in AloAI Voice Agents
- Configure lines and scheduling for an AloAI Voice agent
- Prevent messaging to non-TCPA approved contacts in Aloware
- Requirements to register a local presence in the UK
- Understanding STIR/SHAKEN: Enhancing caller ID trust and reducing robocalls
- A2P 10DLC rules for Canadian Traffic
- How to send SMS campaigns safely and effectively with Aloware
- Understanding and improving SMS throughput in Aloware
- Guide to SMS opt-outs and opt-ins in Aloware
- Emergency numbers in Aloware not supported
- Understanding Voice Integrity: Reputation monitoring in Aloware
- RCS (Rich Communication Services) Messaging for Businesses in Aloware
- Branded Calling (Standard Caller ID and Enhanced Branded Calling) in Aloware
- DNC and SMS opt-out: What's changing in how Aloware enforces compliance
- Understanding Aloware billing
- Understanding Aloware invoices
- Billing implication of paused & suspended users
- How to understand local and international traffic billing in Aloware
- Breaking down Aloware's ad-hoc charges: What to expect
- Managing your credits
- Carrier fees for SMS and MMS on A2P campaigns
- SMS messaging segment
- Managing add-ons in Aloware
- Understanding usage charges in Aloware
- Understanding the minimum license count in Aloware
- Understanding Recurring Credit Purchase Agreement (RCPA)
- Understanding Aloware international traffic tiers
- Generating reports in Aloware
- How to calculate the Average Talk Time
- Optimizing speed to answer: Understanding wait time in Aloware
- How to calculate and understand average call duration
- Aloware's unreturned conversations
- Enhancing customer satisfaction with Aloware CSAT
- How to export contact disposition reports
- Exporting call disposition reports
- How to manage account settings in Aloware
- Account menu: General settings
- Account Menu: Compliance
- Account menu: Contact settings
- Account menu: Calling settings
- Account menu: Power dialer settings
- Account menu: Reporting settings
- Account menu: Custom contact fields
- Managing call recording deletions and retention in Aloware
- Setting up forced call dispositions in Aloware
- A guide to forced contact disposition for call documentation
- Setting up and using contact dispositions in Aloware
- Understanding and managing call dispositions in Aloware
- Applying for short codes in Aloware
- Configuring integration system reports recipients and notifications
- Understanding call qualification metrics
- Contact settings: Auto-assign and default contact owner