Aloware includes built-in scheduling tools that let you control exactly when your outreach happens. You can choose to manage delivery at the account level, where business-wide hours apply across the board, or fine-tune the timing through feature-specific settings for broadcasts, sequences, and power dialer sessions.
In this guide, we’ll walk through how to set the right delivery times for different types of outreach, controlling when bulk messages are sent, defining business hours and step delays for sequences, and setting dialing hours for power dialer sessions.
Broadcast scheduling: How to control bulk message delivery
Aloware gives you flexible options to control when broadcasts are delivered. You can set company-wide rules at the account level and adjust individual campaigns with per-broadcast scheduling options.
Best practice: Use account-level hours for company-wide rules, then fine-tune broadcasts with “send now” or “schedule”.
Account-level broadcast hours
Define the daily time window for all broadcasts. Any scheduled broadcast will only run within this range, ensuring messages are delivered during permitted hours and respecting quiet times.
How to set account-level broadcast hours
Go to Account → General Settings → Broadcast Settings.
Click Business Hours for Broadcasts.
Set the daily start and end time.
Broadcast-specific scheduling settings
When creating a broadcast, you can decide whether to send it immediately or schedule it for later.
In Aloware Admin, admins set the schedule when creating a new bulk message. You can choose to send right away or pick a future date and time. Aloware checks the selected time against your defined business hours and automatically adjusts anything scheduled outside the allowed window to the next available slot.
In Aloware Talk, agents set the schedule after selecting contacts and drafting the message. The same options apply: send now or pick a time, and the system enforces the same business-hour rules. Any time chosen outside the permitted window is shifted to the nearest available slot within business hours.
For step-by-step details, see creating broadcasts in Aloware Talk.
Sequence scheduling: Setting business hours and step delays
Aloware allows you to define when your sequences run so outreach steps are sent at the right times. You can configure schedules at the sequence level and fine-tune them for each individual step.
Best practice: Use sequence-level settings to define the overall business hours when the entire sequence can process, then set step-specific times within those allowed hours. This ensures your outreach is always delivered at the right time and avoids attempts outside restricted periods.
Sequence-level settings
You can define the overall business hours for when a sequence is allowed to run. This ensures that all outreach steps in the sequence are processed only during the times you specify.
In Aloware admin, you set these hours while creating or editing a sequence.
From the Sequences menu, create a new sequence and configure the schedule under Process On.
Choose Business Days, then set a time range under Day Schedule by specifying the start and end times.
Once saved, the sequence will only process steps within this defined window.
Sequence’s step-specific settings
In addition to setting overall business hours, you can control when each step in a sequence runs. Step-specific delay settings let you define the gap between one step and the next, as well as the exact time of day the step should be processed.
Set delays between steps - each step can be delayed by a certain number of days after the previous step.
Choose a time of day - along with the delay, you can specify the exact time the step should run. This ensures messages or calls go out at the most appropriate time.
Automatic adjustment - if a previous step finishes later than the scheduled time, the next step is automatically moved to the following day.
For more details, see the full article on creating and managing sequences in Aloware admin.
Power dialer scheduling: Managing call hours and session settings
The power dialer allows you to set business hours for when dialing sessions can run. You can manage this at the account level and may apply additional rules at the session level to control how contacts are called.
Best practice: Set account-level open and close times first to establish your team’s dialing window. Then use ‘Skip Outside Daytime Hours' at the session level to make sure individual sessions respect those hours and avoid calling contacts outside permitted times.
Account-level power dialing hours
At the account level, you can configure daily open and close times for power dialer activity. All dialing sessions will run only within this window.
How to configure power dialing hours in Aloware admin
Go to Alo Admin → Account → Power Dialer Settings.
Set the Open Time and Close Time.
For a complete walkthrough, see power dialer settings in Aloware admin.
Power Dialer session-specific settings
Session-level controls let you manage how calls are handled within the defined hours.
Enabling Skip Outside Daytime Hours ensures that only contacts within the allowed window are dialed. Contacts outside the range are not failed but instead pushed to the bottom of the list for later.
How to configure power dialing session-specific rules in Aloware admin
Go to Account → Power Dialer Settings → Power Dialer Session Settings → Session Settings.
Find the Skip Outside Daytime Hours option.
Enable it to prevent calls from going out outside the defined open and close times.
Save your session settings.
How to configure power dialing session-specific rules in Aloware Talk
Go to Power Dialer → Start dialing.
Under basic session settings, enable Skip Outside Daytime Hours.
For full step-by-step details, see using the power dialer in Aloware Talk.