Aloware’s power dialer helps teams handle high-volume calling while keeping full control over workflows. Its settings shape how your team engages with contacts, manages follow-ups, and organizes calls efficiently.
Note: If your account doesn’t include power dialer, contact your CSM to upgrade. This guide will help you get started.
When configured properly, power dialer keeps calls flowing, ensures missed contacts are followed up automatically, maintains accurate records, and lets you adapt campaigns to different goals, whether lead generation, customer support, or sales.
Accessing power dialer settings
To configure your Power Dialer, go to Account > PowerDialer Settings in Aloware.
You can adjust key options such as the default caller line, redial behavior, triggers, session settings, and Master Control to tailor the power dialer to your team’s workflow and campaign goals.
Key power dialer settings
Default power dialer line
The default line (Caller ID) determines which number appears when agents make power dialer calls. Agents can select this line individually, but having a default ensures consistency across your campaigns. This avoids confusion for contacts and keeps your communication professional and recognizable.
Master control
Master Control restricts certain Power Dialer actions to admins only. For example, agents cannot manually add or clear tasks, admins maintain centralized control. This is especially useful for large teams or regulated campaigns, where consistency and compliance are critical.
Redial settings
Redial settings dictate how the system handles contacts who don’t answer the first call. You can:
Set the number of redial attempts
Define the timing between attempts
Specify dispositions that trigger follow-up actions
Integrate SMS follow-ups automatically
By fine-tuning these parameters, you make sure no leads slip through the cracks and increase your overall contact rates.For detailed instructions, see our power dialer redial settings guide.
Remove manually dialed contacts
If a contact is called manually elsewhere on the platform, Aloware automatically removes them from the Power Dialer queue. This prevents duplicate calls, saves agent time, and keeps your reporting accurate.
Open time and close time
Set open and close times to define when the Power Dialer can operate during the day. This ensures calls happen only within appropriate hours, helping your team comply with regulations and respecting customer availability.
Power dialer triggers
Triggers automate actions based on call outcomes or contact activity. Common examples include:
Initiating workflows when a call is placed
Applying or removing tags on contacts
Enrolling contacts in sequences for follow-ups
Disposing of contacts and removing task tags
Using triggers reduces repetitive manual work and ensures consistent follow-up, so agents can focus on meaningful conversations instead of administrative tasks.
Power dialer session settings
Session settings control how agents experience the Power Dialer during campaigns.
Navigate to Account > Power dialer settings > Power dialer session settings
Public settings option - apply a unified configuration for your team to standardize workflows
Warm-up periods - adjust the time between calls based on workflow needs:
Minimal or no warm-up - maximizes call volume for rapid sessions
Short warm-up (1–2 seconds) - gives agents time to leave notes and prepare for the next call
Optimizing these settings ensures smooth call flow while maintaining productivity and accurate data.
Best practices for power dialer
Align settings with your campaign goals by adjusting redial attempts and session timing for sales, support, or follow-ups. Use triggers to automate repetitive tasks, saving agents time and reducing errors. Regularly review call outcomes to fine-tune settings and improve engagement. For larger teams, Master Control helps maintain consistent workflows and smooth operations.