Account Menu: Power Dialer Settings

Aloware's Power Dialer boosts calling with Caller ID, task management, auto-duplicate removal, and triggers for agent efficiency.

Laarni D avatar
Written by Laarni D
Updated over a week ago

Aloware's Power Dialer offers advanced settings to optimize your calling operations, blending flexibility with control. This guide introduces the core features of the Power Dialer settings, enabling you to fine-tune your calling strategies, manage tasks efficiently, and enhance agent performance.

  1. Default Power Dialer Line - For your calls using Power Dialer, select a line (Caller ID). On their Power Dialer, the agents may also pick this option.

  2. Master Control - By selecting this option, the Power Dialer of the agents will only allow admins to add/clear tasks.

  3. Remove Manually Dialed Contacts -Aloware automatically removes duplicate contacts from the Power Dialer list if they are manually called elsewhere on the platform.

  4. Power Dialer Triggers - Define triggers for Power Dialer calls.

    • Add Call Trigger

      • Apply tags to communication

      • Apply tags to contact

      • Remove tags from the contact

      • Enroll to Sequence

      • Dispose of Contact

      • Remove the task tag from a contact

    • Call Disposition Trigger

      • Remove tags from the contact

      • Remove the task tag from a contact

      • Enroll in a sequence

      • Apply tags to contact

  5. Power Dialer Session Settings -Set Company Session Settings for Aloware Talk agents using the Power Dialer.

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