Aloware's power dialer offers advanced settings to optimize your calling operations, blending flexibility with control. This guide introduces the core features of the Power Dialer settings, enabling you to fine-tune your calling strategies, manage tasks efficiently, and enhance agent performance.
Default power dialer line - for your calls using power dialer, select a line (Caller ID). On their power dialer, the agents may also pick this option.
Master control - by selecting this option, the power dialer of the agents will only allow admins to add/clear tasks.
Redial settings - this control how many attempts the system makes to reach contacts who don't answer initially, along with timing and disposition rules for these follow-up calls. Customize parameters such as minimum redial attempts, successful call dispositions, and SMS integration to optimize your contact strategy. Read this guide to learn more.
Remove manually dialed contacts - Aloware automatically removes duplicate contacts from the power dialer list if they are manually called elsewhere on the platform.
Power dialer triggers - define triggers for power dialer calls.
Add call trigger
Apply tags to communication
Apply tags to contact
Remove tags from the contact
Enroll to Sequence
Dispose of Contact
Remove the task tag from a contact
Call disposition trigger
Remove tags from the contact
Remove the task tag from a contact
Enroll in a sequence
Apply tags to contact
Power dialer session settings -set company session settings for Aloware Talk agents using the power dialer.
