What is the power dialer?
The power dialer is a sequential calling tool that automates the dialing process. You load a list of contacts into the system, set up how you want the calls to proceed (e.g., prioritize, skip, or redial depending on the outcomes), and start a session. With each completed call, the power dialer automatically moves to the next contact in your queue, making the process fast and efficient.
How to use the power dialer
Using the power dialer requires four key steps:
Step 3: Configure session settings
Step 4: Start a power dialing session
How to make calls using the power dialer
Step 1: Add contacts to the power dialer queue
This is where you build your queue of people to call. Think of your queue as the "to-do-list" for your calls. You have several ways to add contacts, depending on whether you're working with a few people or hundreds of leads.
Add individual contacts
Log in to your Aloware Talk account and navigate to the Contacts page.
Find and select the contact you want to add to your power dialer session.
Click More in the upper-right corner, then choose Add to Power Dialer from the dropdown menu.
In the Power Dialer task options window, customize settings like scheduling or adding tags to organize your tasks effectively.
Click Go to Power Dialer to confirm and view your newly added contact in the My Queue list.
Add a list of contacts
For bulk contact management, you can create a list of contacts to dial:
Open the power dialer menu in Aloware Talk.
Click the + icon in the Power Dialer Lists section. Choose one of the following
Create from existing contact lists - select contacts from pre-built contact lists already available in Aloware.
Create new list and select contacts - manually select specific contacts to include in the list. Provide a name for the list and click Create to finalize.
Once added, each contact shows details such as:
Created at – the date the contact was originally created.
Date Added to Power Dialer – the date the contact was included in this Power Dialer session.
Import from integration - If your Aloware account is integrated with HubSpot, Zoho, and Pipedrive you can import contacts directly:
Navigate to Power Dialer > Add contacts > Import from Integration.
Select the CRM contact list you want to import.
Filter contacts by category
Go to the Power Dialer page, click Add Contacts, and apply filters.
After filtering, you can:
Click Start Dialing immediately.
Add more individual contacts before starting.
Step 2: Set the power dialer task options
When adding contacts to the Power Dialer, every contact is treated as a task. The task options allow you to define how contacts are added to the queue.
These settings only apply when adding contacts to your queue and do not affect how the dialing session operates.
Conversion Options
Turn multiple numbers into separate tasks - if a contact has more than one phone number, enabling this option will create separate tasks for each number.
Prevent duplicate phone numbers - this setting automatically excludes duplicate phone numbers when adding contacts to the queue.
Add own contacts only - limits the task addition to contacts assigned to your user account, ensuring that only relevant contacts are included in your list.
Add international phone numbers - if your campaigns include international contacts, activate this option to include non-local phone numbers in the queue.
Direction - defines the order in which the contacts are added to the queue:
Top - places the tasks at the top of the queue so they are dialed first.
Bottom - adds the tasks to the bottom of the queue, sending them to the end of the call list.
Where do you want to add these tasks?
In queue (default option) - adds the contacts to the queue for immediate dialing in the active session.
Scheduled - sets up the contacts for a future session instead of adding them to the current queue.
Step 3: Configure session settings
Before starting a session, you need to define the session settings. These settings control how calls will be handled and ensure the system aligns with your workflow.
Basics
Calling line - select the outgoing phone number you want to use for the session. This number will display on the recipient's caller ID.
Skip outside daytime hours - enable this option to automatically skip contacts who are outside their local daytime hours.
Warmup Period - add a gap of 5–60 seconds between calls to give yourself time for preparation, note-taking, or updates.
Phone a script - load a pre-built phone script, if available, to guide your conversations during the session.
Order by - the Order By feature defines the sequence in which contacts are dialed during a ppower dialer session. Contacts are called based on the current order of the list you see before dialing begins.
This approach keeps dialing behavior transparent and predictable, since what you see in the list is exactly the order that will be used.
Contacts are dialed from top to bottom, following the order shown in the power dialer list.
You can adjust this order by clicking on column headers (for example, Name, Date Added, or Custom Fields) to sort the list.
The selected sort order applies immediately and is used when dialing starts.
Using custom sorting
You can sort your power dialer lists by default fields, engagement metadata, and CRM custom fields. This ensures your session follows the prioritization logic you choose.
To set up custom sorting:
Go to Power Dialer and select a list.
Open Column settings to:
Show or hide fields (default, CRM, and engagement fields)
Reorder columns in the list view
Click any column header to apply sorting.
Sortable fields
Power Dialer supports sorting for the following field types:
Default contact fields
Examples: Name, Lead Source, Created Date
Engagement metadata
Examples: Last Outbound Engagement, Last Call Date, Last SMS Date
CRM custom fields
Any custom fields synced from your CRM and added to the list view
Note: A field becomes sortable only after it is added as a visible column in the list view. If the column header is clickable, sorting is available for that field.
Sorting behavior
Click a column header once to sort in ascending order
Click the same header again to sort in descending order
Sorting preferences are saved per user and per list automatically
Redial settings - Redial settings determine how the system handles contacts who don’t answer on the first attempt. Read this guide to learn more about the different redial settings.
Customizations - the Customizations section allows you to personalize how you interact with contacts during the session. These features are designed to simplify tasks and improve efficiency throughout the session:
Set call disposition shortcuts - define shortcuts for marking the outcome of a call. For example, you can use buttons to quickly note “Interested,” “Follow Up Needed,” or “No Answer.”
Set contact disposition shortcuts - similar to call dispositions, these shortcuts let you label your contacts during the session. For example: “Interested,” “Needs Demo,” or “Invalid Number.”
Set VM drop shortcuts - pre-record voicemail messages you can “drop” when reaching a contact’s voicemail. Instead of manually leaving a message, click the VM Drop button during the call to play the saved message.
Set session metrics - session metrics allow agents to track the performance of their Power Dialing session by monitoring specific dispositions in real-time. This feature helps streamline session reporting and gives immediate insight into call outcomes.
Save your configuration
Personal section - save the configuration for your individual use. This is useful if you want to reuse the same settings for similar campaigns later.
Company section - save the settings in the shared admin settings for team-wide use. This ensures consistency across team members when running similar campaigns.
Step 4: Begin dialing
Once your configurations are saved, click Begin dialing. The system will automatically initiate calls for the contacts in your queue, skipping those marked as unavailable (busy, disconnected) and moving them to the bottom for potential follow-up.
For a hands-on experience, check out the interactive demo walkthrough of a power dialing session.
Refer to the power dialing session guide for detailed instructions on managing active sessions, including dispositions, real-time adjustments, and performance tracking.