Aloware Support Center

Manage and personalize every customer touchpoint with Aloware Talk’s suite of communication and engagement features.

How to use Aloware Talk features

Aloware smart encoding keeps SMS and MMS messages readable, even with emojis or special characters, for clear communication.

A guide to sending SMS and MMS with Aloware Talk

Learn how to send and receive faxes in Aloware. Follow simple steps to upload, send, and view fax details directly in the platform.

Sending and receiving faxes in Aloware Talk

Reasons for SMS/Fax Sending Failures in Aloware

Learn how to send emails to contacts in Aloware Talk. Follow this step-by-step guide to engage customers directly from the platform.

How to send emails in Aloware Talk

Learn how to add notes and mention users in Aloware Talk to keep your team updated and track received and sent mentions easily.

How to use notes and mentions in Aloware Talk

Effective call management with Aloware's communication info

Learn which media file types Aloware supports for customer engagement, including size limits for images, audio, video, text, and apps.

Different data types supported in Aloware

Merging contacts in Aloware Talk

Aloware call quality logs: Overview and usage guide

Comprehensive Guide to the Connection Test Feature

Follow these steps to retrieve call details in Aloware Talk and share a direct link with Support for faster issue resolution.

How to retrieve call details for support in Aloware Talk

Laarni D

Customer Engagement Aloware Talk Features

Learn how to use Aloware’s call management tools like mute, hold, transfer, notes, tags, and more to manage calls efficiently.

How to use call management tools in Aloware

How to make outbound calls in Aloware talk

Simplify communication: hyperlinked contact names on Aloware

Aloware talk's call waiting feature

Use Aloware Talk’s voicemail drop to send pre-recorded messages during calls, saving time and ensuring consistent communication.

How to use voicemail drop in Aloware Talk

A Guide to Receiving Inbound Calls on Aloware Talk

Learn how to easily add different people to a call with multiple options, ensuring seamless communication.

How to use Aloware’s call transfer feature

Types of Fast Dialing

Anonymous Caller - Showing +266696687 on Call History

Easily add participants to your Aloware calls with our guide on 3-way calling. Enhance collaboration and customer support.

Step-by-step guide to 3-way calling in Aloware

Learn how to review and download call recordings in Aloware Talk from a contact’s profile for training, quality control, or archiving.

How to review and download call recordings in Aloware Talk

Managing Calls in Aloware Talk

Learn how to use Aloware’s power dialer to automate calling, manage contact queues, set session options, and track call outcomes.

How to use the power dialer in Aloware Talk

Learn how to start, manage, and wrap up power dialer sessions—from setup and real-time actions to dispositions and session reviews.

Managing power dialer sessions: Setup, calls, and wrap-up

Adding Contacts to a Live Power Dialing Session

Export power dialer lists in Aloware Talk as CSV files. Save, download, and manage your contacts for reports or backup.

How to export a power dialer list in Aloware Talk

Learn key differences between "Pause Session" and "End Session" in power dialers for effective call management.

How to use Pause and End session in the power dialer

How to Manage Contact Lists for Easy Redialing with Power Dialer

Quickly remove contacts from all power dialer lists at once, ensuring compliance, saving time, and keeping campaigns accurate.

How to use the remove from all power dialer lists option

How to configure power dialer redial settings in Aloware

Power dialer in Aloware Talk

Login to Aloware

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.