Aloware Support Center

Manage and personalize every customer touchpoint with Aloware Talk’s suite of communication and engagement features.

How to use Aloware Talk features

Aloware smart encoding keeps SMS and MMS messages readable, even with emojis or special characters, for clear communication.

A guide to sending SMS and MMS with Aloware Talk

Learn how to send and receive faxes in Aloware. Follow simple steps to upload, send, and view fax details directly in the platform.

Sending and receiving faxes in Aloware Talk

Reasons for SMS/Fax Sending Failures in Aloware

Learn how to send emails to contacts in Aloware Talk. Follow this step-by-step guide to engage customers directly from the platform.

How to send emails in Aloware Talk

Learn how to add notes and mention users in Aloware Talk to keep your team updated and track received and sent mentions easily.

How to use notes and mentions in Aloware Talk

Aloware's communication info tracks calls, SMS, and recordings with detailed metrics to help teams improve performance and support.

Effective call management with Aloware's communication info

Learn which media file types Aloware supports for customer engagement, including size limits for images, audio, video, text, and apps.

Different data types supported in Aloware

Merging contacts in Aloware Talk

Use Aloware call quality logs to diagnose call issues by tracking agent connection data, helping improve stability and performance.

How to use call quality logs in Aloware

Run Aloware’s Connection Test to check network, browser, and system settings. Diagnose issues early for smooth, reliable calls.

Comprehensive guide to the connection test feature

Follow these steps to retrieve call details in Aloware Talk and share a direct link with Support for faster issue resolution.

How to retrieve call details in Aloware Talk

Manage calls faster in Aloware with global keyboard shortcuts for answer, hang up, mute, and more on web dialer and desktop app.

How to use keyboard shortcuts in Aloware

How to send and edit contact or company cards in Aloware Talk

Learn how Aloware supports preview and power dialers, shared lines, and TCPA-compliant outbound calling workflows.

Types of fast dialing

Use your keyboard to send IVR tones during Aloware calls. Press 0–9, * or # to navigate menus faster without clicking.

Use your keyboard to enter IVR menu options during calls

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Day-to-day features agents use in Talk: sending SMS/MMS, faxes, and emails; using notes, mentions, communication info, and merging contacts; running call quality and connection tests; and using keyboard shortcuts.

Customer engagement Aloware Talk Features

Learn how to use Aloware’s call management tools like mute, hold, transfer, notes, tags, and more to manage calls efficiently.

How to use call management tools in Aloware Talk

Learn how to make calls in Aloware Talk using quick access, the communications menu, contacts menu, and power dialer in just a few clicks.

How to make outbound calls in Aloware Talk

Learn how to use Aloware’s hyperlinked contact names to quickly view and update caller details directly from the dialer

How to use hyperlinked contact names in Aloware

Use Aloware Talk’s voicemail drop to send pre-recorded messages during calls, saving time and ensuring consistent communication.

How to use voicemail drop in Aloware Talk

Manage inbound and outbound calls in Aloware Talk to engage leads, support customers, and track communication with built-in call handling tools.

A guide to receiving inbound calls on Aloware Talk

Learn how to easily add different people to a call with multiple options, ensuring seamless communication.

How to use Aloware’s call transfer feature

Learn why +266696687 appears as an anonymous caller and how to block or unblock it in Aloware Talk to manage unwanted calls.

Anonymous caller - Showing +266696687 on call history

Easily add participants to your Aloware calls with our guide on 3-way calling. Enhance collaboration and customer support.

Step-by-step guide to 3-way calling in Aloware

Learn how to review and download call recordings in Aloware Talk from a contact’s profile for training, quality control, or archiving.

How to review and download call recordings in Aloware Talk

Track every step of calls in Aloware with Call Timeline: see IVR choices, agent actions, holds, voicemails, and call outcomes clearly.

How to use call timeline in Aloware

Flag Call lets users report issues during or after calls, giving support teams actionable feedback while keeping call experience seamless.

Flag call: Reporting call issues in Aloware

Forward calls to any international number with destination-based billing, maintaining routing accuracy and compliance for admins and agents.

Call forwarding to external international numbers

Make and receive calls, transfer, do 3-way calling, drop voicemails, review and download recordings, use the call timeline, flag call issues, and forward to international numbers.

Managing calls in Aloware Talk

Learn how to use Aloware’s power dialer to automate calling, manage contact queues, set session options, and track call outcomes.

How to use the power dialer in Aloware Talk

Learn how to start, manage, and wrap up power dialer sessions—from setup and real-time actions to dispositions and session reviews.

Managing power dialer sessions: Setup, calls, and wrap-up

Adding Contacts to a Live Power Dialing Session

Export power dialer lists in Aloware Talk as CSV files. Save, download, and manage your contacts for reports or backup.

How to export a power dialer list in Aloware Talk

Learn key differences between "Pause Session" and "End Session" in power dialers for effective call management.

How to use Pause and End session in the power dialer

How to Manage Contact Lists for Easy Redialing with Power Dialer

Quickly remove contacts from all power dialer lists at once, ensuring compliance, saving time, and keeping campaigns accurate.

How to use the remove from all power dialer lists option

How to configure power dialer redial settings in Aloware

Run power dialer sessions: set up, add and remove contacts on the fly, export lists, pause and end sessions, manage redial settings, and re-dial saved lists.

Power dialer in Aloware Talk

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