Getting started with your power dialer session
Before you begin dialing, ensure your power dialer session is properly set up. Follow this guide to learn the setup process.
Once ready, click the Start Dialing button to launch the session.
Checking your session stats panel
Before diving into a power dialing session, the stats panel provides critical insights that helps you prepare and work effectively. It sets clear expectations by showing the total number of contacts and progress made so far, allowing you to set goals for the session. It also highlights any potential issues, such as a high number of failed calls or unresolved leads, ensuring you can adjust your workflow or flag concerns early.
By reviewing the duration timer and contact list, you can better pace yourself and prioritize key tasks, like callbacks or follow-ups. While not mandatory to start a session, checking the stats panel first ensures the you work with an organized plan, avoids inefficiencies, and stays on track to meet campaign goals.
Starting calls
Once the power dialing session begins, Aloware automatically starts dialing the first contact in the list. As the agent speaks with the leads, they can rely on several tools to make conversations smoother and more impactful:
Real-time contact information - while talking to a lead, the agent uses the Details tab to see their name, company, and other relevant information. They can update details, like a new phone number or email, directly during the call.
Scripts - pre-written scripts are readily available, ensuring the agent maintains professionalism and consistent messaging, whether it's a sales pitch or a follow-up call.
All numbers - if a contact has multiple numbers, the agent has access to all of them, ensuring they’re using the most accurate contact information.
Sequences - if a lead requires further nurturing, the agent can enroll them into an automated workflow with follow-up actions.
Interaction history (Activity tab) - the system displays recent interactions or notes about the contact. For instance, the agent can see if the lead has previously expressed interest, helping them tailor the conversation.
The agent does not need to manually initiate calls or look up information. They simply focus on the conversation while the system handles the administrative load.
Handling the calls: Real-time actions
As the session progresses, the agent uses real-time call controls to manage different scenarios:
Hold - place the call on hold if the agent needs to step away briefly or gather additional details.
Redial - in case of accidental disconnections, the agent seamlessly reconnects by pressing the redial button.
End call - end the current call at any point if the conversation is complete or if the situation requires you to finish early.
Next - if a lead is unavailable (e.g., no answer or refuses to talk), the agent quickly skips to the next contact without disrupting the flow of the session.
Managing outcomes: Dispositions and voicemails
After each call, the agent records the outcome using dispositions:
Whether the call was successful, needs a follow-up, or was unresolved, the agent quickly selects the appropriate category in the system.
If Forced Disposition is enabled, the system ensures the agent logs the outcome before moving to the next call. This avoids forgetting any key details and keeps records accurate.
For unanswered calls:
The agent can use pre-recorded voicemails to drop consistent, professional messages in the contact’s inbox without wasting time recording each one.
The system automatically flags these contacts for follow-up, ensuring they remain part of the campaign.
Staying organized during the session
Throughout the session, the agent stays organized without breaking focus. The system displays:
The current call in progress and the next call in the queue, so the agent can anticipate what’s coming.
A categorized breakdown of calls:
Completed calls, showing leads already contacted.
Failed calls, indicating calls that couldn’t connect (e.g., wrong numbers or technical issues).
Scheduled calls, marking upcoming follow-ups or callbacks.
If a compliance issue arises, such as a contact requesting not to be called again, the agent can flag them as DNC (Do Not Call) to immediately remove them from future outreach.
Furthermore, the agent can add new contacts to the session or make manual calls through the Dial Pad, offering full flexibility even during an active session.
Taking breaks and wrapping up the session
Sometimes, sessions need to pause for breaks, emergencies, or other tasks. The agent can:
Pause the session - temporarily halt the auto-dialing process. Once ready to return, the session picks up exactly where it left off.
End the session - finalize the session once all calls are completed. At this point, all outcomes, logs, and dispositions are saved automatically for team reviews or follow-up planning.
For detailed steps on how to do this, see the Pause and End Session guide.
By the end of the session, the agent has a clear record of their work and insights into their performance. They return to the CRM with detailed notes on what’s been accomplished and what remains.