Aloware Support Center

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Agent Workspace

Learn how agents can log in to Aloware Talk using their email credentials and two-factor authentication (2FA) for secure access.

How agents can securely log in to Aloware Talk using 2FA

Call, text, and add contacts instantly with Aloware Talk Chrome Extension. Detect numbers on any site and click-to-call in seconds.

How to use the Aloware Talk Chrome Extension for click-to-call

"My personal line" quick filter

Multiple account switcher in Aloware Talk

Aloware's memory usage monitor

Getting Started with Aloware Talk

Manage and personalize every customer touchpoint with Aloware Talk’s suite of communication and engagement features.

Using Aloware Talk for customer communication

Aloware smart encoding keeps SMS and MMS messages readable, even with emojis or special characters, for clear communication.

A guide to sending SMS and MMS with Aloware Talk

Sending and Receiving Fax in Aloware

Reasons for SMS/Fax Sending Failures in Aloware

Learn how to send emails to contacts in Aloware Talk. Follow this step-by-step guide to engage customers directly from the platform.

How to send emails in Aloware Talk

Enhance Contact Engagement with Mentions and Notes in Aloware Talk

Effective call management with Aloware's communication info

Different Data Types Supported in Aloware

Merging contacts in Aloware Talk

Aloware call quality logs: Overview and usage guide

Comprehensive Guide to the Connection Test Feature

Follow these steps to retrieve call details in Aloware Talk and share a direct link with Support for faster issue resolution.

How to retrieve call details for support in Aloware Talk

Customer Engagement Aloware Talk Features

Aloware Tools: Simplifying Calls with Powerful Features

How to make outbound calls in Aloware talk

Simplify communication: hyperlinked contact names on Aloware

Aloware talk's call waiting feature

Use Aloware Talk’s voicemail drop to send pre-recorded messages during calls, saving time and ensuring consistent communication.

How to use voicemail drop in Aloware Talk

A Guide to Receiving Inbound Calls on Aloware Talk

Learn how to easily add different people to a call with multiple options, ensuring seamless communication.

How to use Aloware’s call transfer feature

Types of Fast Dialing

Anonymous Caller - Showing +266696687 on Call History

Easily add participants to your Aloware calls with our guide on 3-way calling. Enhance collaboration and customer support.

Step-by-step guide to 3-way calling in Aloware

Learn how to review and download call recordings in Aloware Talk from a contact’s profile for training, quality control, or archiving.

How to review and download call recordings in Aloware Talk

Managing Calls in Aloware Talk

How to use the power dialer in Aloware Talk

Guide to power dialing session

Adding Contacts to a Live Power Dialing Session

Exporting Contact List in Power Dialer in Aloware Talk

Learn key differences between "Pause Session" and "End Session" in power dialers for effective call management.

Understanding Power Dialer Buttons: When to Pause and When to End

How to Manage Contact Lists for Easy Redialing with Power Dialer

Manually removing a contact from power dialer lists in Aloware Talk

How to configure power dialer redial settings in Aloware

Power Dialer in Aloware Talk

Managing inbox and task in Aloware talk

How to create custom personal inbox filters in Aloware Talk

Using the 'All' inbox filter to view all communications

Export communications in Aloware talk

Adding custom contact field variables in Aloware SMS

Managing Inbox in Aloware Talk

Understanding the contacts menu and features in Aloware Talk

Understanding LRN: Location Routing Numbers in Aloware

Creating Contact Lists for Users in Aloware Talk

Aloware Talk filters guide

Managing Contacts in Aloware Talk

Migrating tags to lists in Aloware: A step-by-step guide

Import contacts in Aloware from HubSpot or CSV files. Choose dynamic or static lists to manage contacts and assign them to users.

Guide for admins: How to import contact lists

Understanding list management utility in Aloware

Guide for Agents: How to use lists in Aloware Talk

Converting Personal Lists to Public Lists in Aloware

Manage contact lists in Aloware Talk with admin permissions to edit, organize, and reassign contacts from one easy-to-use interface.

How to use list management utilities with basic admin permissions in Aloware Talk

Lists

Aloware Talk Calendar: Enhanced scheduling and event management

How to Add Events to the Aloware Talk Calendar

Creating and managing calendar events in Aloware

Managing Calendar in Aloware Talk

Monitor calls, agent performance, and queue activity using Aloware Wallboard.

Aloware Wallboard

Modifying agent status in wallboard

Improve Call Handling with Aloware Wallboard: Queued, Parked, and Live Calls

Call coaching in Aloware: Barge and whisper

Wallboard in Aloware Talk

Getting started with Aloware Talk Broadcast

Broadcast cost calculator

Sending Ringless Voicemails via Aloware broadcast

Using the Broadcast dashboard for tracking campaigns

Broadcast in Aloware Talk

Tags in Aloware Talk: Organize Your Contacts with Ease

Enhancing Operations: The Role of Contact Tags in Aloware

A Guide to Creating and Applying Communication Tags in Aloware Talk

Tags in Aloware Talk

Tracking Statistics in Aloware Talk: A Beginner's Guide

Stats in Aloware Talk

Learn how to update your Aloware Talk settings for calls, SMS, notifications, and personalization in this step-by-step guide.

Aloware Talk settings

Configure outbound call settings in Aloware Talk, including line selection, recording, greetings, two-legged calls, and voicemail drops.

Outbound call settings in Aloware Talk

Inbound call settings in Aloware Talk

Follow up on missed calls faster with SMS templates in Aloware. Personalize messages, save time, and keep conversations moving.

How to create SMS templates in Aloware admin and Talk

Learn how to create, upload, and manage voicemail drops in Aloware Talk so you can leave messages without staying on the call.

Creating a voicemail drop library in Aloware Talk

User Settings in Aloware Talk

Login to Aloware

Find answers and get help from Intercom Support and Community Experts

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