Aloware Support Center

Laarni D

For agents handling calls, SMS, contacts, and dialer sessions in Aloware Talk, covering inbox, call controls, dispositions, and personal settings.

Agent workspace

Learn how agents can log in to Aloware Talk using their email credentials and two-factor authentication (2FA) for secure access.

How agents can securely log in to Aloware Talk using 2FA

Call, text, and add contacts instantly with Aloware Talk chrome extension. Detect numbers on any site and click-to-call in seconds.

How to use the Aloware Talk Chrome extension for click-to-call

Learn how to use Aloware’s multiple account switcher to manage and switch between accounts in Talk without logging out.

Multiple account switcher in Aloware Talk

Learn how to use Aloware’s Memory Usage Monitor to track usage, avoid crashes, and keep performance stable for teams and agents.

Aloware's memory usage monitor

Explore how contact property change history provides visibility into contact updates, improves traceability across integrations, and supports compliance and operational oversight.

Understanding contact property change history in Aloware

Clicking the Call icon on a contact with an international phone number in the Aloware CtC extension now opens the dialer correctly on Chrome and Edge.

Calling international contacts from the Aloware Click-to-Call browser extension

Agent essentials for logging in with 2FA, using the click-to-call Chrome extension, switching between accounts, monitoring memory usage, and reviewing contact property changes.

Getting started with Aloware Talk

Manage and personalize every customer touchpoint with Aloware Talk’s suite of communication and engagement features.

How to use Aloware Talk features

Aloware smart encoding keeps SMS and MMS messages readable, even with emojis or special characters, for clear communication.

A guide to sending SMS and MMS with Aloware Talk

Learn how to send and receive faxes in Aloware. Follow simple steps to upload, send, and view fax details directly in the platform.

Sending and receiving faxes in Aloware Talk

Reasons for SMS/Fax Sending Failures in Aloware

Learn how to send emails to contacts in Aloware Talk. Follow this step-by-step guide to engage customers directly from the platform.

How to send emails in Aloware Talk

Learn how to add notes and mention users in Aloware Talk to keep your team updated and track received and sent mentions easily.

How to use notes and mentions in Aloware Talk

Aloware's communication info tracks calls, SMS, and recordings with detailed metrics to help teams improve performance and support.

Effective call management with Aloware's communication info

Learn which media file types Aloware supports for customer engagement, including size limits for images, audio, video, text, and apps.

Different data types supported in Aloware

Merging contacts in Aloware Talk

Use Aloware call quality logs to diagnose call issues by tracking agent connection data, helping improve stability and performance.

How to use call quality logs in Aloware

Run Aloware’s Connection Test to check network, browser, and system settings. Diagnose issues early for smooth, reliable calls.

Comprehensive guide to the connection test feature

Follow these steps to retrieve call details in Aloware Talk and share a direct link with Support for faster issue resolution.

How to retrieve call details in Aloware Talk

Manage calls faster in Aloware with global keyboard shortcuts for answer, hang up, mute, and more on web dialer and desktop app.

How to use keyboard shortcuts in Aloware

Learn how to send contact and company cards in Aloware Talk, edit their details, and fix issues when no lines are available to send.

How to send and edit contact or company cards in Aloware Talk

Learn how Aloware supports preview and power dialers, shared lines, and TCPA-compliant outbound calling workflows.

Types of fast dialing

Use your keyboard to send IVR tones during Aloware calls. Press 0–9, * or # to navigate menus faster without clicking.

Use your keyboard to enter IVR menu options during calls

Day-to-day features agents use in Talk: sending SMS/MMS, faxes, and emails; using notes, mentions, communication info, and merging contacts; running call quality and connection tests; and using keyboard shortcuts.

Customer engagement Aloware Talk Features

Learn how to use Aloware’s call management tools like mute, hold, transfer, notes, tags, and more to manage calls efficiently.

How to use call management tools in Aloware Talk

Learn how to make calls in Aloware Talk using quick access, the communications menu, contacts menu, and power dialer in just a few clicks.

How to make outbound calls in Aloware Talk

Learn how to use Aloware’s hyperlinked contact names to quickly view and update caller details directly from the dialer

How to use hyperlinked contact names in Aloware

Use Aloware Talk’s voicemail drop to send pre-recorded messages during calls, saving time and ensuring consistent communication.

How to use voicemail drop in Aloware Talk

Manage inbound and outbound calls in Aloware Talk to engage leads, support customers, and track communication with built-in call handling tools.

Managing inbound calls in Aloware Talk

Learn how to easily add different people to a call with multiple options, ensuring seamless communication.

How to use Aloware’s call transfer feature

Learn why +266696687 appears as an anonymous caller and how to block or unblock it in Aloware Talk to manage unwanted calls.

Anonymous caller - Showing +266696687 on call history

Easily add participants to your Aloware calls with our guide on 3-way calling. Enhance collaboration and customer support.

Step-by-step guide to 3-way calling in Aloware

Learn how to review and download call recordings in Aloware Talk from a contact’s profile for training, quality control, or archiving.

How to review and download call recordings in Aloware Talk

Track every step of calls in Aloware with Call Timeline: see IVR choices, agent actions, holds, voicemails, and call outcomes clearly.

How to use call timeline in Aloware

Flag Call lets users report issues during or after calls, giving support teams actionable feedback while keeping call experience seamless.

Flag call: Reporting call issues in Aloware

Forward calls to any international number with destination-based billing, maintaining routing accuracy and compliance for admins and agents.

Call forwarding to external international numbers

See how each inbound call was routed through your inbox: which agents were rung, in what order, and why the call moved between them.

Inbox snapshot in Aloware

Make and receive calls, transfer, do 3-way calling, drop voicemails, review and download recordings, use the call timeline, flag call issues, and forward to international numbers.

Managing calls in Aloware Talk

Learn how to use Aloware’s power dialer to automate calling, manage contact queues, set session options, and track call outcomes.

How to use the power dialer in Aloware Talk

Learn how to start, manage, and wrap up power dialer sessions—from setup and real-time actions to dispositions and session reviews.

Managing power dialer sessions: Setup, calls, and wrap-up

Adding Contacts to a Live Power Dialing Session

Export power dialer lists in Aloware Talk as CSV files. Save, download, and manage your contacts for reports or backup.

How to export a power dialer list in Aloware Talk

Learn key differences between "Pause Session" and "End Session" in power dialers for effective call management.

How to use Pause and End session in the power dialer

How to Manage Contact Lists for Easy Redialing with Power Dialer

Quickly remove contacts from all power dialer lists at once, ensuring compliance, saving time, and keeping campaigns accurate.

How to use the remove from all power dialer lists option

How to configure power dialer redial settings in Aloware

Run power dialer sessions: set up, add and remove contacts on the fly, export lists, pause and end sessions, manage redial settings, and re-dial saved lists.

Power dialer in Aloware Talk

Aloware’s Inbox helps teams manage calls, texts, and voicemails in one place for better collaboration, ownership, and tracking.

How to set up and use Aloware Talk Inboxes

Manage individual calls, messages, and voicemails in Aloware with the Personal Inbox, activated when a user is assigned their own communication line.

How to manage and use the personal inbox in Aloware

Learn how Aloware’s connected inbox centralizes team communications through shared inboxes, user roles, and organized, collaborative workflows

How to set up and use connected inbox in Aloware

All Inboxes unifies conversations from all accessible inboxes into one view, with filters, tags, and full routing logic.

How to use All Inboxes in Aloware Talk

Custom inbox filters help Aloware agents organize messages by priority, date, and inbox so important customer communications aren’t missed.

Custom inbox filters in Aloware Talk

Export communications in Aloware Talk

Adding custom contact field variables in Aloware SMS

Assign contact notes to an inbox from the Contacts page and make them visible to shared inbox users for better team collaboration.

Assigning contact notes to an inbox

Build custom personal inbox filters, export communications, add custom contact field variables to SMS, and assign contact notes to inboxes.

Managing inbox in Aloware Talk

Learn how to manage contacts in Aloware Talk with customizable views, lists, and tabs to organize leads and track engagement effectively.

Understanding the contacts menu and features in Aloware Talk

Understanding LRN: Location Routing Numbers in Aloware

Creating Contact Lists for Users in Aloware Talk

Aloware Talk filters guide

Customize the “About This Contact” section in Talk to show only the fields you need, making profiles clear, focused, and role-specific.

How to customize the “About this contact” section in Aloware Talk

View every HubSpot contact linked to a shared phone number directly in Aloware's integration card during active calls and contact lookups.

Load all duplicate HubSpot contacts for a shared phone number in Aloware

Use the contacts menu, work with LRN data, build and filter contact lists, and customize the "About this contact" panel.

Managing contacts in Aloware Talk

Migrating tags to lists in Aloware: A step-by-step guide

Understanding list management utility in Aloware

Guide for Agents: How to use lists in Aloware Talk

Converting Personal Lists to Public Lists in Aloware

Manage contact lists in Aloware Talk with admin permissions to edit, organize, and reassign contacts from one easy-to-use interface.

How to use list management utilities with basic admin permissions in Aloware Talk

Import contacts in Aloware from HubSpot or CSV files. Choose dynamic or static lists to manage contacts and assign them to users.

Guide for admins: How to import contact lists

Lists

Schedule and manage appointments in Aloware Talk Calendar. Create events, track statuses, and organize activities in one place.

Aloware Talk Calendar: Schedule, track, and manage appointments & reminders

Schedule, track, and manage appointments and reminders inside the Aloware Talk calendar.

Managing calendar in Aloware Talk

Monitor calls, agent performance, and queue activity using Aloware wallboard.

Aloware Wallboard

Modifying agent status in wallboard

Improve Call Handling with Aloware Wallboard: Queued, Parked, and Live Calls

Barge and Whisper in Aloware let supervisors join live calls to coach agents or assist customers, improving real-time support insights.

Call coaching in Aloware: Barge and whisper

Monitor live agent status, queued, parked, and active calls on the wallboard, and use barge and whisper for call coaching.

Wallboard in Aloware Talk

Learn how to send a broadcast in Aloware Talk: set permissions, pick contacts, assign a line, schedule delivery, and track results.

How to send a broadcast in Aloware Talk

See what Aloware's broadcast cost calculator estimates, including carrier fees, and why broadcast pricing changes, so you can budget credits.

Using the Broadcast cost calculator

Sending Ringless Voicemails via Aloware broadcast

Using the Broadcast dashboard for tracking campaigns

Send SMS and ringless voicemail broadcasts, estimate cost, and track results from the broadcast dashboard.

Broadcast in Aloware Talk

Tags in Aloware Talk: Organize your contacts with ease

Enhancing Operations: The role of contact tags in Aloware

Organize calls, texts, and faxes in Aloware Talk using communication tags to improve tracking, categorization, and follow-up efficiency.

A guide to creating and applying communication tags in Aloware Talk

Create, apply, and manage contact and communication tags from the agent side of Aloware.

Tags in Aloware Talk

Track call, SMS, and email metrics in Aloware Talk's Agent Stats tab, filter by date or user, and build custom metric groups.

Agent Stats Tab in Aloware Talk

Track personal performance metrics from inside Aloware Talk.

Stats in Aloware Talk

Learn how to update your Aloware Talk settings for calls, SMS, notifications, and personalization in this step-by-step guide.

Managing your agent settings in Aloware Talk

Configure outbound call settings in Aloware Talk, including line selection, recording, greetings, two-legged calls, and voicemail drops.

Outbound call settings in Aloware Talk

Manage inbound calls in Talk with agent-level settings like extensions, working hours, voicemail, routing, and follow-ups.

Inbound call settings in Aloware Talk

Follow up on missed calls faster with SMS templates in Aloware. Personalize messages, save time, and keep conversations moving.

How to create SMS templates in Aloware admin and Talk

Learn how to create, upload, and manage voicemail drops in Aloware Talk so you can leave messages without staying on the call.

Creating a voicemail drop library in Aloware Talk

Personal user preferences for inbound and outbound calls, SMS templates, and a voicemail drop library.

User settings in Aloware Talk

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