As agents, you have control over your interactions with customers. By configuring outbound call features in Aloware Talk, you gain access to essential tools that improve your connection with clients or leads. This guide will teach you how to fine-tune these settings for optimal outcomes.
Within these settings, you have the capability to:
- Assign a default outbound line
- Enable call recording
- Activate two-legged outbound calls
- Incorporate voicemail drop
Navigating to Outbound Call Settings
To change your outbound call settings in Aloware Talk, go to the "Settings" menu and click "Outbound Call Settings." Here, you can start tweaking options to improve your calls to customers.
Assign Default Outbound Line
The admin decides the default outbound line to use when making an outbound call.
Use Company Default - Use the account's default outbound line for this user's outbound calls.
Select Manually - Choose a single outgoing line for this user by selecting the line in the Outbound Calling field.
Always Ask - Always ask the user what line they want to use before making an outbound call.
If "Force Outbound Line Settings" is disabled in the Account, the Outbound Call Settings of the Users will take precedence.
Setting Call Recordings
This option allows users to select if calls will be recorded through
Use Company Default - default option for user access based on admin setup in account settings
Always Record - all outbound calls are recorded
Never Record
Reviewing and Downloading Recordings in Aloware Talk (for users or agents)
Users can review outbound calls by navigating to Communications, selecting the contact, and clicking the play button to listen to the recorded conversation.
To download the call recording, click the download icon associated with it.
Two-Legged Outbound Calls
Enabling this option, the user will assign a secondary number to reach out to contacts.
Voicemail Drop Library
User can customize their voicemails and save them in the voicemail drop library.
It is recommended to use voicemail drop during the Power dialing session or when agents call a lot of leads manually, and you can use voicemail drop to put a voicemail after the beep without being on the call.
