Outbound call features in Aloware Talk allow you to personalize your calling process so you can connect with leads and customers more effectively.
Whether you want to select the number displayed on caller ID, record calls for review, use a two-legged call approach, set a custom greeting, or drop a voicemail without staying on the line, these settings give you flexibility and control.
This guide explains how to access the settings and what each option does so you can choose the best configuration for your workflow.
Accessing your outbound call settings
To get started:
Go to the Settings menu in Aloware Talk.
Click Outbound Call Settings.
From here, you can adjust your default outbound line, set call recording preferences, enable two-legged calls, configure an outbound greeting, and manage voicemail drops.
Assigning your default outbound line
Your default outbound line determines the number customers will see when you call them. The admin sets a default for your account, but you can change it if needed.
Options include:
Use company default – Uses the account’s default outbound line for your calls.
Select manually – Lets you choose one specific outgoing line for your calls by selecting it in the Outbound Calling field.
Always ask – Prompts you to choose the line before making each outbound call.
If “Force Outbound Line Settings” is disabled in the account, your personal outbound call settings will take priority over the company default.
Setting call recording preferences
Call recordings can help with training, quality control, and compliance. In this section, you can select how Aloware handles outbound call recordings:
Use company default – Follows the setting configured by your admin.
Always record – Records all outbound calls.
Never record – Turns off outbound call recording entirely.
To review a recording:
Go to Communications.
Select the contact.
Click the Play button to listen.
To download a recording, click the Download icon next to it.
Enabling two-legged outbound calls
Two-legged calls allow you to call through a secondary number. When enabled, Aloware first calls your selected number, then connects you to the contact. This can help if you want to protect your personal number or route calls through a different line.
Setting an outbound greeting
An outbound greeting is the message a contact hears at the start of your outbound call. You can choose from:
Use company default – Plays the standard greeting set by your admin.
Play my own greeting – Lets you upload or record a custom greeting for your calls.
Do not play any greeting – Disables outbound greetings entirely.
Custom greetings can help set the tone of your calls, especially for campaigns or targeted outreach.
Using voicemail drops
Voicemail drops let you insert a pre-recorded message into a contact’s voicemail without staying on the line.
For detailed instructions on how to create, upload, and manage voicemail messages, see our how to use the voicemail drop library guide.
