How to configure outbound call settings in Aloware
Outbound call settings in Aloware let you define how agents make calls, which lines they use, and how recordings or voicemails are handled. Proper setup ensures consistency across your team while allowing agents flexibility to connect with contacts effectively.
Accessing the outbound call settings
Log in to your Aloware admin account.
Go to the Users menu and search for the user you want to configure.
Click Settings for that user.
Select the Outbound call settings tab to view and adjust available options.
This tab acts as the control center for outbound communication, where you’ll manage lines, recordings, and voicemail preferences.
Choose a default outbound line
Each agent needs a calling number. You can determine how Aloware assigns or prompts for it:
Use company default – best when you want every agent calling from the same main line, like a sales or office number.
Select manually – assign a dedicated line to the agent, such as for territory-based outreach or dedicated accounts.
Always ask – prompts agents to choose a line before each call, helpful for users handling multiple campaigns.
If you select Use company default or Select manually, Aloware automatically remembers the last used line to save time on future calls.
Setting call recording rules
Recording settings determine how outbound calls are logged and stored:
Use company default – follows the account-wide recording policy. Best for teams that want a consistent setup.
Always record – records every call. Useful for training, quality checks, and ensuring compliance.
Never record – turns off recordings, which may be required for privacy or regulatory reasons.
For details on retention policies and deletion timelines, see call recording in Aloware.
Enabling two-legged outbound calls (optional)
Two-legged calls let agents dial through an intermediary number before connecting to a contact. This can be useful when:
You want to hide an agent’s direct number.
You want calls to appear from a single, consistent caller ID.
Set up the voicemail drop library
Voicemail drop saves time when agents make many calls. Instead of waiting for the beep every time, they can leave a pre-recorded voicemail and move on to the next call.
How to set it up:
Record a voicemail message.
Save it in the voicemail drop library.
During calls, select the saved voicemail to play automatically after the beep.
Best for power dialing sessions, lead follow-ups, or campaigns where the same voicemail is left repeatedly.