Aloware Support Center

Learn how to add, manage, and configure user accounts in Aloware, including roles, permissions, and communication settings.

How to manage users in Aloware

Learn the supervisor role in Aloware, including permissions in admin and Talk to monitor, manage, and support team activities.

Supervisor role in Aloware

Learn how to add and configure users in Aloware, assign roles, set up call handling, and manage agent permissions.

Users menu: Profile settings in Aloware admin

Learn how to configure user visibility settings in Aloware to control access to contacts, communications, lines, and reports.

Users menu: Visibility settings in Aloware admin

Learn how to configure Aloware’s personalization settings to manage user behavior, call handling, and messaging preferences.

Users menu: Personalization settings in Aloware admin

Learn how to configure inbound call settings in Aloware, including extensions, working hours, voicemail, area codes, and routing.

Users menu: Inbound call settings in Aloware admin

Learn how to configure outbound call settings in Aloware to manage lines, recordings, and voicemail options for efficient calling.

Users menu: Outbound call settings in Aloware admin

Learn how to set up Aloware notification settings to receive alerts for calls, texts, events, reports, and account updates.

Users menu: Notification settings in Aloware admin

Learn how to use the diagnosis page in Aloware to troubleshoot agent configurations and ensure call eligibility.

Users menu: Diagnosis in Aloware admin

Learn how Aloware users set and change their own passwords securely. Admins can invite users, but only users create or update passwords.

How to set and change passwords in Aloware (for admins and users)

Learn how to set up geo-routing in Aloware to route inbound calls by location, ensuring localized and efficient customer service.

How to use geo-routing in Aloware

Laarni D

Guides admins on managing team roles, user access, and workspace permissions for secure and efficient operations.

Admin workspace settings and permissions

Login to Aloware

Find answers and get help from Intercom Support and Community Experts

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