Aloware Support Center

Learn how to set up, manage, and monitor users in Aloware. Assign roles, configure settings, and control access for smooth team operations.

How to manage users in Aloware

Learn the supervisor role in Aloware, including permissions in admin and Talk to monitor, manage, and support team activities.

Supervisor role in Aloware

Aloware's Reporter role: Analysts access reports, analytics. Admins assign, users view data without full access.

Reporter's Role

Learn how to add users in Aloware, configure roles, set permissions, and adjust call, text, and broadcast settings.

Users menu: Profile settings in Aloware admin

Learn how to configure user visibility settings in Aloware to control access to contacts, communications, lines, and reports.

Users menu: Visibility settings in Aloware admin

Learn how to set up personalization settings in Aloware, including availability, wrap-up time, voice analytics, and URL shortener.

Users menu: Personalization settings in Aloware admin

Learn how to configure inbound call settings in Aloware, including extensions, working hours, voicemail, area codes, and routing.

Users menu: Inbound call settings in Aloware admin

Configure outbound call settings in Aloware to choose lines, manage recordings, enable two-legged calls, and optimize voicemail workflows.

Users menu: Outbound call settings in Aloware admin

Learn how to set up Aloware notification settings to receive alerts for calls, texts, events, reports, and account updates.

Users menu: Notification settings in Aloware admin

Learn how to use the diagnosis page in Aloware to troubleshoot agent configurations and ensure call eligibility.

Users menu: Diagnosis in Aloware admin

Learn how Aloware users set and change their own passwords securely. Admins can invite users, but only users create or update passwords.

How to set and change passwords in Aloware

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Admin Workspace Settings and Permissions

Login to Aloware

Find answers and get help from Intercom Support and Community Experts

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