Aloware Support Center

Learn how to add, manage, and configure user accounts in Aloware, including roles, permissions, and communication settings.

How to manage users in Aloware

Learn the supervisor role in Aloware, including permissions in admin and Talk to monitor, manage, and support team activities.

Supervisor role in Aloware

Learn how to add and configure users in Aloware, assign roles, set up call handling, and manage agent permissions.

Users menu: Profile settings in Aloware admin

Learn how to configure user visibility settings in Aloware to control access to contacts, communications, and reports.

Users menu: Visibility settings in Aloware admin

Learn how to configure Aloware’s personalization settings to manage user behavior, call handling, and messaging preferences.

Users menu: Personalization settings in Aloware admin

Learn how to configure inbound call settings in Aloware, including extensions, working hours, voicemail, area codes, and routing.

Users menu: Inbound call settings in Aloware admin

Learn how to configure outbound call settings in Aloware to manage lines, recordings, and voicemail options for efficient calling.

Users menu: Outbound call settings in Aloware admin

Learn how to set up Aloware notification settings to receive alerts for calls, texts, events, reports, and account updates.

Users menu: Notification settings in Aloware admin

Learn how to use the diagnosis page in Aloware to troubleshoot agent configurations and ensure call eligibility.

Users menu: Diagnosis in Aloware admin

Learn how Aloware users set and change their own passwords securely. Admins can invite users, but only users create or update passwords.

How to set and change passwords in Aloware (for admins and users)

Learn how to set up geo-routing in Aloware to route inbound calls by location, ensuring localized and efficient customer service.

How to use geo-routing in Aloware

Learn how to enable Aloware Talk Lite to give agents a focused, dialer-only interface and reduce distractions without changing user permissions.

Aloware Talk Lite

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Guides admins on managing team roles, user access, and workspace permissions for secure and efficient operations.

Admin workspace settings and permissions

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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