Users menu: Inbound call settings in Aloware admin

The inbound call settings tab lets admins control how incoming calls are managed for each user. From assigning extensions to setting working hours and call routing, this section ensures calls are directed to the right person at the right time.

Assigning an extension number to a user or agent allows contacts to reach them directly, without going through the IVR menu. This helps callers connect faster. Learn more about adding extensions here.

Admins can specify user availability, including breaks, to ensure coverage during business hours. Times are set in your company’s local timezone.

For example, to set working hours from 8:00 AM to 12:00 PM with a lunch break and continue from 1:00 PM to 5:00 PM:

Users can record a professional voicemail to greet contacts when unavailable. This reduces missed communication and ensures callers can leave a message. Voicemail settings are available under User settings.

Admins can route inbound calls based on the state or location of the caller. If a user is part of a ring group, only calls from designated locations will ring on their line. Calls outside those locations will follow the group’s routing rules. Learn more about geo-routing in this guide.

This feature allows admins to accept or block calls from specific area codes. By default, it is disabled, meaning all inbound and automated calls are allowed. Enable it if you want to restrict call routing by area code.

If a user misses a call, Aloware can automatically send an SMS follow-up using the number configured under Backup routing.

Admins can send an automatic text message after each inbound call. The message content can be customized in the Caller notification section.