How to configure outbound call settings in Aloware
Outbound call settings give you control over how your agents place calls, what lines they use, and how recordings and voicemails are handled. Configuring these settings helps ensure consistency across your team while giving agents the flexibility they need to reach contacts effectively.
Accessing the outbound call settings
Log in to your Aloware admin account.
Go to the Users menu and search for the user you want to configure.
Click Settings for that user.
Select the Outbound call settings tab to view and adjust available options.
This tab acts as the control center for outbound communication, where you’ll manage lines, recordings, and voicemail preferences.
Choose a default outbound line
Each agent needs a number to call from. Think about your calling strategy before selecting one:
Use company default – best when you want every agent calling from the same main line, like a sales or office number.
Select manually – assign a dedicated line to the agent, such as for territory-based outreach or personal client relationships.
Always ask – ideal for agents who switch between campaigns and need to choose a different line before each call.
Note - If you select use company default or select manually, Aloware remembers the last line used so agents don’t need to reselect it every time.
Set call recording rules
Decide how outbound calls will be recorded to meet compliance and coaching needs:
Use company default – follows the account-wide recording policy. Best for teams that want a consistent setup.
Always record – records every call. Useful for training, quality checks, and ensuring compliance.
Never record – turns off recordings, which may be required for privacy or regulatory reasons.
For details on retention policies and deletion timelines, see call recording in Aloware.
Enable two-legged outbound calls (optional)
Two-legged calls let agents dial through an intermediary number before connecting to a contact. This can be useful when:
You want to hide an agent’s direct number.
You want calls to appear from a single, consistent caller ID.
Set up the voicemail drop library
Voicemail drop saves time when agents make many calls. Instead of waiting for the beep every time, they can leave a pre-recorded voicemail and move on to the next call.
How to set it up:
Record a voicemail message.
Save it in the voicemail drop library.
During calls, select the saved voicemail to play automatically after the beep.
Best for power dialing sessions, lead follow-ups, or campaigns where the same voicemail is left repeatedly.