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Managing Call Recording Deletions and Retention in Aloware
Managing Call Recording Deletions and Retention in Aloware

Aloware call management: Choose indefinite storage, line-specific settings, or timed deletions (10/30/60 days) for compliance.

Laarni D avatar
Written by Laarni D
Updated over a week ago

Managing call recording deletions and data retention is important for compliance and maintaining customer profiles. Aloware offers a system to handle these tasks efficiently. This guide details how to use Aloware for managing these settings.


  1. Role Requirement: Only the Billing Admin can adjust these settings.

  2. Policy Precedence: Company-wide settings override individual line settings, ensuring a unified retention policy across the board.

Modifying Call Recording Deletions and Retention

  1. In your Aloware account, go to the Account menu and navigate to the Calling Settings tab.

  2. Navigate to the "Call records retention duration".

  3. Select from the predefined duration options:

    1. Indefinite - This default setting keeps recordings indefinitely, without an expiration date.

    2. Follow Lines' Setting -When selected, this option applies line-specific settings at the company level, making the "Call Records Retention" option visible in Line Settings. Changes at the account level impact all lines, unless 'Follow Line's Setting' is selected.

    3. Timed Deletion Options - Select from 10, 30, and 60 days for automatic deletion of recordings, optimizing storage and ensuring compliance.

When a call recording is deleted, any associated transcriptions are also removed. In the records, the word "deleted" will replace the original content.

Aloware's call recording deletion and retention management feature offers a balanced, efficient approach to handling sensitive data. It aligns with legal compliance requirements while offering flexibility and ease of use. This ensures that you can manage their call recordings effectively, prioritizing both regulatory compliance and operational efficiency.

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