Managing call recording deletions and data retention is important for compliance and maintaining customer profiles. Aloware offers a system to handle these tasks efficiently. This guide details how to use Aloware for managing these settings.
Prerequisite
Only users with the Billing Admin role can modify retention settings. Company-wide settings take priority over individual line settings.
If you prefer to manage retention separately for each line, you will need to choose the Follow Line’s Setting option later in the process.
Modifying call recording deletions and retention
In your Aloware account, go to the Account menu and navigate to the Calling Settings tab.
Navigate to the Call records retention duration.
Select from the predefined duration options:
Indefinite - this default setting keeps recordings indefinitely, without an expiration date.
Follow lines' setting - when selected, this option applies line-specific settings at the company level, making the "Call Records Retention" option visible in Line Settings. Changes at the account level impact all lines, unless 'Follow Line's Setting' is selected.
Timed deletion options - Select from 10, 30, and 60 days for automatic deletion of recordings, optimizing storage and ensuring compliance.
When a call recording is deleted, any associated transcriptions are also removed. In the records, the word "deleted" will replace the original content.