Welcome to the Account Menu FAQs!
Welcome to the FAQs for Aloware's Account Menu! One of the central hubs for configuring your Aloware experience is the Account Menu.
In this section, we'll address common questions and provide clear, concise answers to help you make the most of Aloware's Account Menu settings. Whether you're an admin or a user, these FAQs will help you manage your account and make the most of Aloware for better communication.
General Settings
Can I change my account name in Aloware?
Yes, you can change your account name in the General Settings tab.
Is it possible to customize the default homepage in Aloware?
Yes, you can customize the default homepage to either Dashboard or Contacts for enhanced efficiency and quick access.
Can I control the visibility of personal lines for privacy reasons?
Yes, admins can control the visibility of personal lines to maintain privacy.
Does Aloware automatically send long text messages as MMS?
Yes, Aloware automatically sends long text messages as MMS when they exceed 160 characters to maintain the intended format.
Can I enable Broadcast Settings to regulate bulk message sending outside business hours?
Yes, you can enable Broadcast Settings to regulate bulk message sending outside business hours for professional communication.
SMS Reminder Functions
Can I configure settings for SMS reminders, including default text, timing, and send-before days?
Yes, you can configure settings for SMS reminders, including default text, timing, and send-before days.
Is it possible to turn off SMS reminders?
Yes, you can turn on or off SMS reminders with the "SMS Reminder Enabled" setting.
Can I customize the default text for SMS reminders?
Yes, you can create a default message for appointment reminders that will be sent to your contacts.
Calling Settings
Can I enforce specific call recording settings for inbound and outbound calls?
Yes, you can enforce specific call recording settings for both inbound and outbound calls.
Is it possible to customize hold music for the entire account?
Yes, you can customize hold music for the entire account in the Calling Settings.
Can I enable dual-channel recording for calls in Aloware?
Yes, enabling dual-channel recording for calls will save the audio into two separate channels based on the source or speaker.
Who can adjust call recording retention and deletion settings in Aloware?
Only the Billing Admin has the authority to adjust call recording retention and deletion settings in Aloware.
Do company-wide settings impact individual line settings in Aloware?
Yes, company-wide settings override individual line settings, establishing a unified retention policy across all lines.
How can I modify call recording retention settings in Aloware?
To modify settings, navigate to 'Account' > 'Calling Settings' tab > 'Call records retention duration' in your Aloware account and select from the available options.What are the available call recording retention options in Aloware?
Aloware offers several options: 'Indefinite' for unlimited retention, 'Follow Lines' Setting' for line-specific settings, and 'Timed Deletion Options' for automatic deletion in 10, 30, or 60 days.
What happens when 'Follow Lines' Setting' is selected?
Selecting 'Follow Lines' Setting' applies line-specific settings at the company level and makes the 'Call Records Retention' option visible in Line Settings.
What occurs to recordings and transcriptions when a call is deleted in Aloware?
Upon deletion of a call recording, any associated transcriptions are also removed, with the word "deleted" appearing in the records.
Reporting Settings
Can I set default report periods and receive daily activity reports in Aloware?
Yes, you can set default report periods, receive daily activity reports, and configure various reporting settings.
Is it possible to receive daily inbound and outbound SMS reports?
Yes, admins can receive daily inbound and outbound SMS reports at specified times.
Exports and Imports
Can I track the progress of imports in Aloware?
Yes, you can track the progress of imports with different statuses such as Queued, Started, Completed, etc.
How can I export reports in Aloware?
You can export reports by clicking on the three-button menu and selecting the desired export option.
Scripts, Templates, and Shortened URLs
Can I create user scripts and SMS templates in Aloware?
Yes, you can create user scripts and SMS templates in Aloware for team use.
Is there a way to track the number of clicks on shortened URLs in Aloware?
Yes, admins can track the number of clicks on shortened URLs in the Accounts > Shortened URL section.
Custom Contact Fields
How can I add custom contact fields in Aloware?
You can add custom contact fields by navigating to the Custom Contact Fields section and providing the required details.