When users need to modify their settings in Aloware Talk, they can do so easily by navigating to the "Settings" section. Here’s what they can customize:
General
This section lets users check their basic account settings. Here, they can see their setup, including their ring groups, giving them a clear picture of how their calls get routed.
Profile Settings
The admin initially configures the user settings. Users can modify the following attributes which will be displayed accordingly to associated reports and login credentials:
First and Last Name - Users can update their first and last names to ensure they're correctly identified across the platform.
Description - This field lets users add a brief description or role, helping to clarify their position or area of expertise within the team.
Email - The primary email address associated with the account can be updated here, which is essential for receiving notifications and communications.
Change Password - For security purposes, users can change their password through this setting.
Backup Routing (Beta) - This allows users to set up alternative routing options for calls when they're unavailable.
Personalization
This is where users can set their status automatically to "always available" after login, display assigned contacts, and set the wrap-up duration after the call.
Available by Default, But Allow Manual changes
By default, Aloware marks you "Offline" when you log in or if you're inactive for 5 minutes. If you turn on this feature, it keeps you "Available" instead, even after logging in or being inactive. However, you can't change this status yourself. You'll stay able to get calls until you log out, but admins can still change your status manually on the wallboard.
Wrap-up duration
After a call ends, users can define how long they remain in the wrap-up before they're marked as available for the next call.
URL Shortener
This setting allows users to enable or disable the automatic generation of shortened URLs for use in SMS/MMS messages, facilitating easier and more effective communication.
Manage how incoming calls are handled, including the addition of extension numbers and setting specific working hours for call reception.
Customize your outbound calling experience by selecting a default line, enabling call recording, activating two-legged calls, and utilizing voicemail drop features.
Notification
Users can specify how they wish to receive notifications about communications, events, and line activity. Options include in-app notifications, desktop alerts, mobile notifications, emails, and text messages, ensuring users never miss important updates.
For frequent and repetitive communication, users can create and use SMS templates to save time and maintain message consistency. To do this,
Press the "+New Template" button.
Give your template a name and write your message. You can include variables too.
Then, hit save.
Diagnosis
If users encounter issues or wish to check their configurations, the diagnosis page provides tools and information for troubleshooting and ensuring that settings are correctly applied.
