How to manage your settings in Aloware Talk
You can adjust your Aloware Talk experience by modifying your Settings. This guide walks you through each section and what you can customize.
Accessing your settings
Log in to your Aloware Talk account.
Click on your profile picture or name in the top-right corner.
Select Settings.
General settings
In the General section, you’ll see an overview of your account setup. This includes details like your assigned ring groups, which show how incoming calls are routed to you. Reviewing this section helps you understand your call flow at a glance.
Profile settings
The Profile section contains your personal and login information.
You can:
Update your name, description, and email address so details appear correctly in reports and notifications.
Change your password for account security.
Set up Backup Routing (Beta) to redirect calls when you are unavailable.
Visibility
Visibility settings control what you can access and view in Aloware:
Contacts visibility – limit or expand which contacts are visible to you.
Communications visibility – manage whether you see conversations across inboxes.
Line visibility limit – restrict which phone lines appear in your account.
Personalization
Personalization controls your availability and workflow.
Availability by default - stay “Available” automatically after login, even if you go inactive. (Admins can still update your status.)
Wrap-up duration - define how long you remain in wrap-up after a call before becoming available again.
Assigned contacts - display assigned contacts directly in your workspace.
In the Inbound Call section, you can:
Add extension numbers.
Set working hours to define when you’re available to take calls.
The Outbound Call section lets you customize your calling experience.
You can:
Select a default outbound line.
Enable call recording.
Activate two-legged calls.
Use voicemail drop to leave pre-recorded messages.
Notifications
Choose how you want to be notified about activity in Aloware:
In-app notifications
Desktop alerts
Mobile push notifications
Email
Text messages
Save time by creating and using SMS templates for common messages.
Create a new template
Go to Settings > SMS Templates.
Click + New Template.
Enter a name and type your message (you can include variables).
Click Save.
Sending to new contacts
If templates don’t appear for a new recipient:
Make sure the contact is added to your contact list.
Or, use Sequences or Broadcasts to send templated messages.
Troubleshooting SMS templates
If you have issues with templates:
Expand your Aloware window to reveal hidden buttons.
Restart your device to clear layout glitches.
Keep your app updated for the latest fixes.
Diagnosis
The Diagnosis page provides tools to check your configuration and troubleshoot issues. Use this section to confirm whether your settings are applied correctly.
Connection test
The Connection test helps you check your internet stability and audio quality before making or receiving calls in Aloware Talk. Running this test ensures your microphone, speakers, and network are working properly, so you can troubleshoot issues early and maintain clear conversations.
