Creating SMS Templates in Aloware Talk

Improve productivity with a simple trick: using SMS templates for follow-ups on missed calls to clients.

Laarni D avatar
Written by Laarni D
Updated over a week ago

Enhancing Productivity with SMS Templates for Missed Calls

Efficiency is crucial for successful business operations. Using SMS templates for follow-ups on missed calls can significantly enhance productivity and client engagement. This simple trick ensures you stay organized and make your work more efficient.

Features and Benefits

  1. Ease of Use - Creating and using SMS templates is straightforward.

  2. Personalization - Templates can include variables like the client's first name and the agent's name.

  3. Efficiency - Quickly send follow-up messages without typing each time.

  4. Versatility - Customize templates for various scenarios.


Step-by-Step Guide in Creating an SMS Template

  1. Creating an SMS Template

    1. In your Aloware Talk account, go to Settings and navigate to SMS Templates. Click the +New Template button.

    2. In the Create SMS Template wizard, add the template name and the body. Name your template based on the scenario, such as "Not Answered" for missed calls.

      This feature allows you to create multiple templates for different situations.

  2. Adding Variables

    In your template, you can add variables to personalize the message. For example, include the client's first name and the agent's first name.

    This ensures that each message feels tailored to the recipient, even though it's automated.

  3. Saving the Template

    Once you have customized your template, save it. The template will be ready for use anytime a call is not picked up.


Using the Template

  1. Make a call as usual.

  2. If the client does not answer, proceed to log the call disposition. Scroll down to find the "send message" option, select your pre-created template (e.g., "Not Answered"), and click send.

  3. The message will automatically include the client's name and the agent's name, ensuring a personal touch.

  4. After sending the follow-up message, you can immediately proceed to your next call. This seamless process allows you to efficiently manage multiple client interactions without delay.

By integrating SMS templates into your calling routine, you streamline follow-up processes, ensure consistent communication, and improve the likelihood of client responses. This small change can lead to significant improvements in productivity and client satisfaction.

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