Setting up User's Personalization Settings
The Personalization tab is where you set your user automatically to "always available" after login, display assigned contacts, and set the wrap-up duration after the call.
URL Shortener
Enable the URL Shortener for SMS/MMS forms for this user. You can also enforce this setting in the Account Menu.
Available by Default, But Allow Manual Changes
By default, Aloware marks an agent as "Offline" after they log in or remain idle for 5 minutes. Enabling this feature will keep the agent's status as "Available" even after logging in or being inactive for 5 minutes. You can also enforce this setting in the Account menu.
For mobile app users, Aloware will always route calls to the app. Desktop users are considered "online" when logged in, and their connection status isn't checked.Wrap up Duration
This shows the amount of time the user has before returning to the next available call. You can also enforce this setting in the Account menu.
