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Troubleshooting Tip: CRM Closing After Call Finishes in Power Dialer? Here's How to Fix It
Troubleshooting Tip: CRM Closing After Call Finishes in Power Dialer? Here's How to Fix It
Laarni D avatar
Written by Laarni D
Updated over a week ago

In Aloware, every completed call has a wrap-up time which allows the agent to finish classifying and creating notes about the contact and call.

The wrap-up time should give the user access to the CRM page of the contact (if integrated), so they can update the contact directly without having to leave Aloware. Sometimes, the wrap-up doesn't occur. This may be because the agent or admin inadvertently set the wrap-up time to "No wrap-up time," which immediately closes the CRM iFrame the agent has access to after a call.

So, if the CRM page closes immediately after a call ends in Power Dialer:

  1. Admin should change their Wrap up Duration from 'No Wrap Up' time to 5 or more seconds.

    AND/OR

  2. User should change their Wrap up Duration from 'No Wrap Up' to 5 or more seconds.

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