In Aloware, every completed call has a wrap-up time which allows the agent to finish classifying and creating notes about the contact and call.

The wrap-up time should give the user access to the CRM page of the contact (if integrated), so they can update the contact directly without having to leave Aloware. Sometimes, the wrap-up doesn't occur. This may be because the agent or admin inadvertently set the wrap-up time to "No wrap-up time," which immediately closes the CRM iFrame the agent has access to after a call.