Understanding redial settings
Redial settings determine how Aloware handles contacts who don't answer calls on the first attempt. Properly configured redial settings can significantly improve contact rates and overall calling efficiency.
Accessing redial settings
Navigate to Aloware admin.
Select account menu > power dialer settings.
Navigate to redial settings.
Configuring redial options
Minimum number of redials
The minimum number of redials setting determines how many times the system will attempt to call an unanswered contact. You can set anywhere from 0 to 10 redial attempts.
Setting this to 0 means no redials will occur, while values from 1-10 represent the number of additional call attempts Aloware will make after the initial call fails. This helps ensure follow-up with contacts while preventing excessive dialing.
Successful call dispositions
Select dispositions like Connected or Answered that indicate successful contact. Calls with these dispositions won't be redialed, preventing unnecessary follow-up to contacts you've already reached.
Force immediate redial
When enabled, Aloware immediately redials a contact instead of moving them to the queue end. This administrator-configured feature is useful when contacts have just missed your call and might be available moments later.
Force SMS sending on unsuccessful calls
Automatically sends SMS messages after unsuccessful call attempts when call dispositions aren't marked as Successful. This provides an alternative communication channel for contacts unavailable for voice calls.
Skip warm-up for redials
Bypasses the standard warm-up period for redial attempts. Aloware will dial redial attempts at full pace rather than gradually increasing call volume, reducing delays between redial attempts.
Recommended approaches
Start with 2-3 redial attempts. Select appropriate successful dispositions to prevent unnecessary redials. Use immediate redials for high-priority contacts. Implement SMS follow-up for consistently unavailable contacts. Review results regularly to optimize settings.
How does it work in Aloware Talk
In the power dialer settings, the redial settings will be enforced based on the configuration in the account menu. The settings are greyed out and cannot be modified by the agent.
Troubleshooting common issues
If contacts mention receiving too many calls, reduce your minimum redial number. When immediate redials aren't working, check that the feature has been enabled by your adminis. If warm-up periods still occur on redials despite your settings, verify that the "Skip warm-up" setting has been properly enabled and saved.