How to configure power dialer redial settings in Aloware

Redial settings determine how Aloware handles contacts who don't answer calls on the first attempt. Properly configured redial settings can significantly improve contact rates and overall calling efficiency.

For instance, while the power dialer focuses on multiple successive redial attempts, the preview dialer initiates a single call attempt per contact by default.

Alternatively, redial settings can also be configured during an ongoing Power Dialer session via the in-session menu, allowing for real-time adjustments.

Additionally, disposition settings determine if the redial attempt will occur. For example, if a call is marked with a 'Connected' or successful disposition, redialing stops automatically.

The minimum number of redials setting determines how many times the system will attempt to call an unanswered contact. You can set anywhere from 0 to 10 redial attempts.

Setting this to 0 means no redials will occur, while values from 1-10 represent the number of additional call attempts Aloware will make after the initial call fails. This helps ensure follow-up with contacts while preventing excessive dialing.

Select dispositions like Connected or Answered that indicate successful contact. Calls with these dispositions won't be redialed, preventing unnecessary follow-up to contacts you've already reached.

When enabled, Aloware immediately redials a contact instead of moving them to the queue end. This administrator-configured feature is useful when contacts have just missed your call and might be available moments later.

Automatically sends SMS messages after unsuccessful call attempts when call dispositions aren't marked as Successful. This provides an alternative communication channel for contacts unavailable for voice calls.

This warm-up period acts as a configurable delay, meaning administrators can decide how long to wait before redialing.

With this setting, Aloware skips the pacing delay and immediately retries a contact after a failed or dropped call.

Admins can enable it at the account level, while the initial warm-up before the first call in a session stays in place. This option is best for time-sensitive or high-value contacts where quick retries improve connection rates, while standard campaigns may benefit from keeping the warm-up to maintain steady pacing.

Contacts are redialed once per session, and after each redial attempt, the contact is automatically moved to the bottom of the dialing queue. This ensures orderly management and prevents repetitive calls in a short timeframe.

For preview dialer scenarios, sequence steps can be configured to add timed delays between call attempts, enhancing control over follow-up strategies.

Start with 2-3 redial attempts. Select appropriate successful dispositions to prevent unnecessary redials. Use immediate redials for high-priority contacts. Implement SMS follow-up for consistently unavailable contacts. Review results regularly to optimize settings.

In the power dialer settings, redial settings are generally configured based on the account menu. However, agents can also adjust redial settings directly during an active Power Dialer session using the in-session menu. This enables more dynamic management of redials based on immediate needs.