What is VM Drop?
Aloware Talk offers an excellent feature that allows you to create a Voicemail Drop Library, which can save you time and effort when leaving voicemails during your outbound calls.
This library allows you to have pre-recorded messages ready for use. In this step-by-step guide, we will walk you through the process of setting up and using your Voicemail Drop Library in Aloware.
To access the voicemail drop library:
Log in to your Aloware Talk account.
Click on the "Settings" (gear icon) in the Aloware Talk menu sidebar.
In the Settings menu, select "Outbound Call."
In the Outbound Call settings, you will find the "Voicemail Drop Library" section.
To create a new voicemail message, you have two options. You can either record a new message or upload an existing audio file.
Record a Message: Click "Start Recording" and follow the prompts to record your voicemail message. After recording, you can adjust the volume, download the message, and even play it back.
Upload a Message: If you already have a voicemail message saved as an audio file, you can upload it. Simply drag and drop the audio file into the designated area, or click "Browse" to select the file from your computer.
Name your recorded or uploaded message to easily identify it. Use names like "Sales Pitch" or "Customer Support." Save the voicemail message to the Voicemail Drop Library by clicking "Add."
If everything goes smoothly, you'll receive a success notification, confirming that your voicemail message has been successfully added to your library.
How to Use VM Drop During a Call in Aloware Talk
To utilize the VM Drop feature in Aloware Talk, follow these steps:
Start by initiating an outbound call using Aloware Talk.
While you are engaged in the call, make sure to pay close attention to the conversation. When you are ready to leave a voicemail, listen for the beep. This beep serves as a signal that you are about to leave a voicemail message.
Once you hear the beep, simply click on the "VM Drop" button located on the dialer.
Next, you will be prompted to select the specific voicemail message you wish to leave for the contact.
After selecting your desired voicemail message, click on the "Leave Voicemail" button. By taking this action, you will send the pre-recorded message directly to the recipient's voicemail.
You can check the logs in the communication history of the contact.