The "Phone" menu provides you with options for making calls and sending SMS.
Making an Outbound Call
To initiate a new call, follow these steps in the Call tab:
Click the drop-down arrow in the From field to choose the line for making the call or enter your desired line.
Select the contact you wish to call in the To field.
Connect the call by clicking the "Call Aloware Contact" button.
Exploring Aloware Call Features
In Aloware Talk 2, call management is a breeze, offering a wide range of essential features to optimize your conversations. Here's a closer look at these call features:
Mute - Easily silence your microphone when needed to listen without being heard.
Speaker - Switch to speaker mode for hands-free conversation or conference calls.
Dial Pad - Access a dial pad for entering numbers or navigating automated systems during a call.
Pause Record - Temporarily halt call recording to maintain privacy or focus on specific segments of the conversation.
Notes - Make real-time notes during calls to capture important details or action items.
Tags - Label calls with tags for easy categorization and later reference.
Scripts - Access predefined scripts to maintain consistency and professionalism in your conversations.
Hold - Place calls on hold when you need to attend to other matters without disconnecting the call.
Transfer - Seamlessly transfer calls to other team members or departments to provide better assistance.
VM Drop - Leave a pre-recorded voicemail when the recipient is unavailable or the call goes to voicemail.
Park Call - Temporarily park a call to consult with colleagues or retrieve necessary information.
Add - Add participants to a call for conferencing or another user.
Receiving a Call
When you receive an incoming call, a notification will appear on your phone's screen.
To answer the call, simply tap the "Answer" button.
Incoming calls on the Home screen
Incoming call in Call Screen
Incoming call in Talk 2 App
Sending Message
To send a message, follow these steps in the Message tab:
Click the drop-down arrow in the From field to choose the line for sending the message or enter your desired line.
Select the contact you wish to message in the To field.
Proceed to send the message by clicking the "Send" button.
