Aloware Support Center

Learn how to use Aloware’s call management tools like mute, hold, transfer, notes, tags, and more to manage calls efficiently.

How to use call management tools in Aloware Talk

Learn how to make calls in Aloware Talk using quick access, the communications menu, contacts menu, and power dialer in just a few clicks.

How to make outbound calls in Aloware Talk

Learn how to use Aloware’s hyperlinked contact names to quickly view and update caller details directly from the dialer

How to use hyperlinked contact names in Aloware

Use Aloware Talk’s voicemail drop to send pre-recorded messages during calls, saving time and ensuring consistent communication.

How to use voicemail drop in Aloware Talk

Manage inbound and outbound calls in Aloware Talk to engage leads, support customers, and track communication with built-in call handling tools.

Managing inbound calls in Aloware Talk

Learn how to easily add different people to a call with multiple options, ensuring seamless communication.

How to use Aloware’s call transfer feature

Learn why +266696687 appears as an anonymous caller and how to block or unblock it in Aloware Talk to manage unwanted calls.

Anonymous caller - Showing +266696687 on call history

Easily add participants to your Aloware calls with our guide on 3-way calling. Enhance collaboration and customer support.

Step-by-step guide to 3-way calling in Aloware

Learn how to review and download call recordings in Aloware Talk from a contact’s profile for training, quality control, or archiving.

How to review and download call recordings in Aloware Talk

Track every step of calls in Aloware with Call Timeline: see IVR choices, agent actions, holds, voicemails, and call outcomes clearly.

How to use call timeline in Aloware

Flag Call lets users report issues during or after calls, giving support teams actionable feedback while keeping call experience seamless.

Flag call: Reporting call issues in Aloware

Forward calls to any international number with destination-based billing, maintaining routing accuracy and compliance for admins and agents.

Call forwarding to external international numbers

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Make and receive calls, transfer, do 3-way calling, drop voicemails, review and download recordings, use the call timeline, flag call issues, and forward to international numbers.

Managing calls in Aloware Talk

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