The Flag call feature adds a button across all Aloware dialer experiences, including Web, Desktop, Power Dialer, HubSpot, Salesforce, and HighLevel, allowing users to report call issues during a live call or immediately after it ends.
When clicked, a modal opens where users can select one or more issues such as audio problems, connection interruptions, or transfer errors.
This structured feedback provides support teams with actionable information tied directly to specific call records, helping ensure high-quality communication and a seamless dialing experience across all platforms.
How admins can use flag calls
Flag call is enabled by default across all dialer interfaces, so admins do not need to configure anything to make it available.
How users can use flag calls
The Flag call button is visible in all contexts where calls occur.
During a live call, it appears next to call controls, while after a call ends, it is available in the disposition screen and the power dialer shortcut bar.
Clicking the button opens a modal asking users to describe what went wrong.
Users can select multiple issues, provide additional details in an optional text box, and submit their feedback.
Submission is silent and does not interrupt the call or page experience, and once a report is submitted, the button is disabled for that call to prevent duplicate feedback.
If the modal is closed without submission, no data is recorded and the call or wrap-up continues normally.
How it supports teams
Flag call ensures that every issue reported is tied to its respective call, giving support teams the context they need to investigate problems without requiring additional tickets or manual follow-up.
The feature integrates seamlessly with power dialer workflows, wrap-up logic, and call controls, so reporting issues does not disrupt ongoing processes or call management.
Configuration and behavior
No setup is required for admins. The button appears contextually depending on the call state. The modal provides multi-select options, an optional text field for “Other” issues, and submit and close buttons.
While the modal is open, wrap-up time is paused, live calls remain active, and submission occurs silently without reloading the page or dropping the call. Each call allows only one submission to maintain accuracy and prevent duplicate reports.