Calls can be forwarded to external phone numbers in any country, regardless of the account’s configured country.
Charges are calculated based on the destination number and applicable international calling rates. This maintains consistent international call routing while preserving billing accuracy and compliance controls.
How admins use this feature
Admins configure call forwarding to external international numbers using existing call routing and forwarding settings. The account country remains unchanged, and no additional setup is required. Destination-based billing applies automatically.
How agents experience this
Agents can forward calls to international mobile or landline numbers through the standard call forwarding flow. Calls route successfully to overseas teammates or personal devices without errors related to country configuration.
This behavior applies to:
Missed calls forwarded to an external number
Call transferring to an external phone number
Related tools and behavior
This feature extends existing call routing and forwarding capabilities. It works with international calling rules and uses the billing and rating system to apply destination-based charges. Existing fraud prevention and compliance safeguards remain in effect.
Configuration notes
No changes are required to the account country, routing logic, or user permissions.