The Aloware Click-to-Call (CtC) browser extension allows agents to place calls directly from supported CRM platforms such as HubSpot without manually copying phone numbers into Aloware.
Once the extension is installed, phone numbers displayed on supported CRM pages become interactive. Agents can quickly launch calls or open matching contact records in Aloware using the action icons beside each contact number. This functionality supports both US and international (non-US) phone numbers in supported browsers.
How the Click-to-Call extension works
On supported CRM pages, the Aloware CtC extension displays two action icons beside contact phone numbers:
Green call icon - Opens the Aloware dialer and starts a call
Red address book icon - Opens the matching contact record in Aloware
These actions allow agents to move between their CRM and Aloware more efficiently while handling both domestic and international contacts.
Calling international contacts
Agents can place calls to international contacts directly from supported CRM platforms using the Click-to-Call extension.
To start a call, open a supported CRM page such as HubSpot and locate the contact with the international phone number. Clicking the green call icon beside the number opens the Aloware dialer and begins the outbound call flow automatically.
This behavior is supported for international phone numbers in both Google Chrome and Microsoft Edge.
Opening international contacts in Aloware
The red address book icon can also be used with international contacts to open the matching contact record in Aloware.
If the contact record does not open as expected, contact Aloware Support and provide the following details:
The contact's country code
The browser being used
A Loom or screen recording of the behavior
These details help the support team review contact matching and call routing behavior more efficiently.