Understanding Aloware international traffic tiers

Aloware supports voice calls and SMS messaging to many regions around the world. Because telecommunications costs, infrastructure reliability, and regulatory requirements vary by country, international destinations are grouped into traffic tiers.

These tiers allow the platform to apply appropriate routing rules and billing rates depending on where communications are sent.

In general:

This tier structure helps maintain reliable service while ensuring pricing reflects the underlying carrier costs.

Before looking at the tiers themselves, it’s important to understand how Aloware determines whether a call or message is local or international.

Traffic type is determined only by where the communication originates and where it is delivered. The country associated with your account does not affect the classification.

Only communications between the following locations are considered local traffic:

Calls or messages exchanged within these regions are handled as local traffic.

Any communication outside of these locations is considered international traffic.

This includes:

For example:

Even when the communication happens within the same international country, it is still classified as international traffic.

Aloware currently groups destinations into four supported tiers, plus a list of unsupported regions.

Each tier reflects differences in telecommunications infrastructure, carrier pricing, and delivery conditions.

Tier 1 includes the locations where Aloware treats communications as local traffic.

Agent-initiated calls and messages within these locations may be included depending on your plan.

Tier 2 includes countries with mature telecommunications infrastructure and relatively predictable carrier costs.

Examples include:

Communications to these destinations are billed as international traffic.

Tier 3 includes countries where telecommunications costs or routing conditions may vary more significantly.

Examples include:

Calls and messages to these destinations are also treated as international traffic.

Tier 4 includes regions where telecommunications infrastructure, regulatory requirements, or carrier costs may be higher.

Examples include:

Because these regions may require additional carrier routing or compliance measures, access to these destinations may require admin authorization.

Certain countries are currently not supported for calls or messaging due to regulatory restrictions or delivery limitations.

Examples include:

Communications to these destinations are not permitted on the platform.

Most accounts start with access to standard communication regions.

Access to higher international tiers may require approval from an account admin. This helps organizations control potential costs and ensure compliance with internal communication policies.

If your team needs to communicate with destinations in higher tiers, contact CSM for review and enable access where appropriate.

Billing depends on two factors:

Automation refers to communications triggered by the system, such as:

Manual calls or messages may be included depending on your subscription plan.

Automated communications are billed based on automation rates.

Calls and messages sent to international destinations are billed using international rates, regardless of whether they are initiated manually or through automation.

You can view whether a call or message is classified as local or international directly within the communication details panel.

Admins can also review the current pricing in the account > international pricing section.

This section reflects the latest carrier rates and any changes to traffic tier classifications.

Traffic tiers may change over time as telecommunications conditions evolve.

A country may move between tiers due to:

If a country’s classification changes, the updated rates and tier assignment will appear in the platform.

No. Traffic classification depends only on the origin and destination of the communication, not on your account’s location.

Only communications within the United States, Canada, and Puerto Rico are classified as local traffic.

Any communication outside of those locations is considered international traffic, including communications within the same international country.

Yes. Both inbound and outbound calls and messages follow the same traffic classification rules.

Admins can view the latest pricing and rate definitions in the admin billing section of the platform.

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