Aloware Support Center

Understanding Aloware billing

Learn how Aloware billing works with prorated charges, invoices, and renewals when adding or removing users during a billing cycle.

Understanding Aloware invoices

Aloware supports pausing/suspending users, impacting costs. Paused users can't receive calls but are billable; suspended users lose access.

Billing implication of paused & suspended users

International phone numbers in Aloware: What you need to know

Breaking down Aloware's ad-hoc charges: What to expect

Monitor and manage your Aloware credits to keep services active, cover carrier fees, and enable auto-recharge for uninterrupted use.

Managing your credits

Carrier fees for SMS and MMS on A2P campaigns

Aloware charges SMS by segments: >160 characters split into 153; Longer messages mean higher costs due to segment billing.

SMS messaging segment

Manage Aloware add-ons like phone numbers, compliance fees, and AloAi tools. View rates per plan and adjust add-ons in billing settings.

Managing add-ons in Aloware

Understanding usage charges in Aloware

Understanding the minimum license count in Aloware

Understanding Recurring Credit Purchase Agreement (RCPA)

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Managing Aloware Billing

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Find answers and get help from Intercom Support and Community Experts

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