Aloware Support Center

Learn how Aloware’s billing works, covering subscriptions, usage fees, add-ons, and ad-hoc charges to help you understand your invoices.

Understanding Aloware billing

Learn how Aloware billing works with prorated charges, invoices, and renewals when adding or removing users during a billing cycle.

Understanding Aloware invoices

Aloware supports pausing/suspending users, impacting costs. Paused users can't receive calls but are billable; suspended users lose access.

Billing implication of paused & suspended users

Understand how Aloware classifies local vs. international traffic and how billing applies to manual and automated communications.

How to understand local and international traffic billing in Aloware

Understand Aloware's ad-hoc charges: carrier fees, LRN lookups, transcription, automations, and AloAi text and voice agent per-use pricing.

Breaking down Aloware's ad-hoc charges: What to expect

Monitor and manage your Aloware credits to keep services active, cover carrier fees, and enable auto-recharge for uninterrupted use.

Managing your credits

Learn how A2P carrier fees work for SMS and MMS, including per-segment costs by carrier, billing timing, and tips to manage your messaging budget.

Carrier fees for SMS and MMS on A2P campaigns

Aloware charges SMS by segments: >160 characters split into 153; Longer messages mean higher costs due to segment billing.

SMS messaging segment

Manage Aloware add-ons like phone numbers, compliance fees, and AloAi tools. View rates per plan and adjust add-ons in billing settings.

Managing add-ons in Aloware

Understand Aloware usage charges, how they’re billed, tracked, and what costs apply beyond your base subscription plan.

Understanding usage charges in Aloware

Understanding the minimum license count in Aloware

Understanding Recurring Credit Purchase Agreement (RCPA)

Learn how Aloware classifies countries into traffic tiers and how local and international traffic affects calling and messaging rates.

Understanding Aloware international traffic tiers

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Provides details about billing cycles, credits, add-ons, carrier fees, and invoice management.

Managing Aloware billing

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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