There are various costs and fees that apply to your actual everyday use of Aloware. These charges only apply when you actually use the product (for example send a bulk message or take calls on a toll-free number) and are not a subscription that renew. These charges will "deduct" your Aloware credits, until your credits hit 0.

Let's take a closer look at these ad-hoc charges:

Sending any text or MMS in US and Canada comes with industry-mandated carrier fees. These fees range from $0.005 to $0.015 per segment of SMS/MMS. They are passed directly from the carriers to you and are not marked up by Aloware.

Carrier fees are separate from the cost-per-SMS charges and are paid for separately. For a complete list of carrier fees, please see this link.

Considering the high volume of traffic we send daily from Aloware, we charge all these carrier fees as a lump sum to your account nightly.

Every time you add a contact to Aloware, we perform a "lookup" to determine the phone number's type (wireless, landline, voip, other) and it's approximate location (US, international, state and city). This is an automatic charge that applies whenever a new contact is added to Aloware and is $0.002 per contact. These charges are made against your credit balance as they happen.

AMDs, spam lookup, and fax services are each billed per occurrence and charged through Aloware credits.

Aloware uPro comes with 5,000 minutes of our AI transcription product. If you exceed these minutes, each additional minute will cost you $0.03 and is paid for by Aloware credits.

Aloware a highly integrated product to CRMs, and on top of that comes with tools and APIs that you can automate outreach to your prospects. As we said above, every call or message sent by an automation (defined as non-human-agent) is charged per-piece to your credits. The most notable automations include:

International calls and texts are billed separately and deducted from your Aloware credit balance as they occur, so you only pay for what you use without any recurring fees.

Unlike local calls and texts, which may be included in your plan, international communications have varying costs based on different carrier fees and regulations. You can view the prices in the account menu under international pricing.

Find out more about international pricing in this guide.

AloAi uses a Pay Per Enrollment (PPE) model. Charges are deducted from your Aloware credits each time a lead engages with the bot. You are billed for every lead that is enrolled, and unused enrollments do not carry over to the next month. Each month starts fresh, with billing resetting on the first day.