Credits are primarily used for automated communications and additional services beyond your base plan. To keep things running smoothly, it is important to keep an eye on your credit balance.
Automations include outbound calls and texts initiated by Aloware's automation tools, enabling agentless sales activities. These are charged per segment.
SMS/MMS sent via Aloware—whether agent-based or automated—incurs carrier fees from major US carriers, typically $0.005-$0.015 per segment. These fees are separate from the cost-per-SMS and passed through without markup. See this guide for a full list of fees.
You can manage this easily in your Aloware account under the billing section. Here’s how to handle your credit balance:
Adding funds to your credit balance
To keep your Aloware services active without interruptions, make sure to maintain a positive credit balance. You can add funds directly using a credit card by going to your Aloware account > billing, and click the buy credits button.
Using credits with a negative balance
For certain accounts, Aloware allows you to use credits even if your balance drops below zero. This means you can continue using services before making a payment. If your balance falls below zero, your billing admin will receive a bill at the end of the month for any extra charges, and your balance will reset to zero after billing, providing a fresh start for the next month.
If you are on a longer billing cycle, like quarterly or annual plans, any negative balance is billed monthly.
If you wish to switch to post-paid billing, please contact your account manager. This option is available only for accounts with a monthly spending of more than $5,000.
Auto recharging your credit balance
To avoid service disruptions, Aloware can automatically add funds to your balance when it gets low. This is especially helpful during busy times when you might be using more services.
If there's a problem with the payment, like failed transactions, auto-recharge might stop until the issues is fixed.
Checking auto-recharge status
You can see if auto-recharge is enabled in your account settings > billing. If it's turned off due to payment issues, contact your account manager to address the issue and reactivate the feature.
