Understanding Aloware Billing
Laarni D avatar
Written by Laarni D
Updated over a week ago

Aloware is a cloud-based telephony system. As such, our billing mechanism has two components: Plans and Rates. Plans cover your access to the platform, and Rates cover your minutes and SMS usage. Our current plans are detailed on our pricing page.

What is a plan?

A plan is a subscription to use the platform. Like most Software-as-a-Service (SaaS) companies, we have a Pay Per Seat model. This means that each agent on your team counts as a seat and will be billed every month. This is your recurring cost of using Aloware.

Our iPro, uPro, and xPro plans come with many perks, most notably unlimited local inbound and outbound calling minutes! All Aloware Pro series plans include unlimited inbound and outbound calls in the US and CA. Inbound and outbound text messaging is free on all plans, and automated SMS is always paid per text.

This article goes over the details of your Aloware bill. For the differences between our Pro plans and what is considered unlimited minutes, please see this article.

Higher plans give you more features, such as Power Dialer, advanced queues, and Aloware drip campaigns, and reduce your per-minute rates. Also, if you have high volumes or need a custom quote, our sales team can put that together for you.

What is a rate?

Like a telephony system, Aloware charges for outbound call sequences per minute, toll-free minutes, SMS, and phone number rental. Each plan comes with its own rate, as shown on the second half of our pricing page. Higher plans have cheaper rates.

Also, all plans offer unlimited outbound calling.

Your rate determines what you pay when you use the Aloware platform. Minute and SMS charges come out of your Aloware credits like a pre-paid system. Your credits are the money that you deposit into your account for future usage. Your credits never expire.

Local Presence

Our local presence package is a set of phone numbers you use for outbound calling and texting. Aloware automatically matches the outbound caller ID to the nearest area code. The most popular local presence package is one phone number per area code in the US, and it includes between 280 to 320 phone numbers, depending on availability.

The package is billed separately from your phone number rental fees to make it more affordable and is a fixed fee per month.

How is my usage billed?

As we said above, your minute & SMS charges depend on your plan. Here is a list of items to look for based on the Aloware Pro plan (most popular):

  1. Local & Toll-free Phone numbers are billed at the moment they are purchased and will renew every month until canceled.

  2. Local inbound calls are free under Aloware iPro, uPro, and xPro.

  3. Local toll-free calls are billed per minute under all plans.

  4. Agent outbound calls and SMS are included in Aloware iPro, uPro, and xPro.

  5. Inbound SMS messages are free under Aloware iPro, uPro, and xPro.

  6. Automated Outbound SMS messages are billed per segment under all plans.

Regardless of your plan, we always charge you for the items below.

  1. Inbound toll-free calls are always charged at a low rate, depending on your plan.

  2. Outbound SMS blasts are always charged per text and do NOT fall under our unlimited commitment. Automation and Drip Campaigns are always charged per minute and per text and do NOT fall under the unlimited plan.

  3. Phone numbers are charged.

Example – Aloware iPro Plan + Outbound Calls

Take a small company handling about 10,000 calls with a team of 5 agents. About half are support calls (inbound), and the rest are sales (outbound).

They go with the Aloware iPro plan, priced at $40/seat/month. Their monthly charges will look like this:

  • 5 agents x $40 = $200/mo

  • 5,000 inbound minutes, included in plan = $0

  • 5,000 outbound minutes x $0.00 = $0

  • 10 local phone number x $6 = $60

So their total cost would be $260 per month. In reality, this would be much lower because we offer steep pre-pay discounts.

Example – Aloware uPro Plan + SMS Blasts

Many businesses have discovered that SMS has a much higher open and retention rate, and their consumers prefer text over calls. Let’s say our team decides to send some SMS blasts to drive inbound calls. They opt for Aloware uPro, which comes with a Broadcast feature. Their bill will look like this:

  • 3 agents x $70 = $210/mo

  • 10,000 outbound texts x $0.015 = $150

  • 5,000 inbound minutes, included in plan = $0

  • 10 local phone number x $5 = $50

Their total cost per month would be $410. You’d also see that by going for a higher plan, the rate actually decreases dramatically.

Example – Aloware xPro Plan + Power Dialing Campaigns

Aloware is a powerful tool for sales teams. Imagine a team of 10 people on the phones running a calling campaign. They decided to use Aloware uPro, which comes with free inbound and outbound minutes. With the Power Dialer, each agent makes around 100 to 200 calls a day or roughly 5,000 calls per month. Their bill will reflect this:

  • 10 agents x $90 = $900/mo

  • 25,000 outbound minutes using Power Dialer x $0.02/min = $500

  • 5,000 inbound minutes, included in plan = $0

  • 50 local phone number x $4 = $200

So the cost of a completely unlimited plan for this team of 10 becomes $1600 per month. Our unlimited calling plan is truly unlimited, with no limitation for agents making outbound calls using the Power Dialer.

A note on Non-agent outbound activity

Aloware has APIs and tools that can automate the work of your agents and create outreach workflows. All outbound activity that is not initiated by an agent is billable according to your rates, regardless of what plan you are on.

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