Credits are primarily used for automated communications and additional services beyond your base plan. To keep things running smoothly, it is important to keep an eye on your credit balance.
You can manage this easily in your Aloware account under the billing section. Here’s how to handle your credit balance:
Adding funds to your credit balance
To keep your Aloware services active without interruptions, make sure to maintain a positive credit balance. You can add funds directly using a credit card by going to your Aloware account > billing, and click the buy credits button.
Using credits with a negative balance
Aloware lets you use credits even if your balance is below zero, which means you can use services before actually paying for them. If your balance drops below zero, your billing admin will receive a bill at the end of the month for any extra charges. After billing, your balance resets to zero, giving you a fresh start for the next month.
If you are on a longer billing cycle, like quarterly or annual plans, any negative balance is billed monthly.
Auto recharging your credit balance
To avoid service disruptions, Aloware can automatically add funds to your balance when it gets low. This is especially helpful during busy times when you might be using more services.
If there's a problem with the payment, like failed transactions, auto-recharge might stop until the issues is fixed.
Checking auto-recharge status
You can see if auto-recharge is enabled in your account settings > billing. If it's turned off due to payment issues, contact your account manager to address the issue and reactivate the feature.
Post-paid usage of credit balance
For those using post-paid invoicing, you are charged after using specific services, such as automated texting or broadcast campaigns. These charges are deducted from your balance as they happen.
This doesn't mean your balance goes negative; instead, you're simply paying for any extra usage not included in your base plan.