Why you’re seeing +266696687
The number +266696687 is not tied to a specific user or contact. It is commonly used for anonymous calls.
When entered on a phone keypad, the number spells “ANONYMOUS.” Some VoIP services like Skype may also display this number as the caller ID when the caller chooses to hide their identity.
What this means for your team
Calls from this number typically indicate that the caller is masking their identity. Because of this, you won’t be able to trace it back to a specific contact in your system.
How to block calls from +266696687
If you want to prevent these calls from reaching your team, you can block the number directly from the Calls channel.
Log in to your Aloware Talk account.
Navigate to Communications and go to the Calls channel.
Select the +266696687 communication log or any number you want to block.
At the right sidebar, click Block.
How to unblock the number
If you need to allow calls from the number again:
Go back to the Calls channel.
Select the blocked communication log.
Click Unblock in the right sidebar.
Once blocked, calls from +266696687 will no longer reach your team, helping reduce interruptions from anonymous callers.
How AloAi Voice agents handle anonymous calls
AloAi Voice agents answer anonymous inbound calls, including calls that show as +266696687, the same as any call with a visible number. The agent picks up, greets the caller, and runs the conversation normally.
Aloware routes most inbound calls to an agent by matching the caller's phone number to a contact. An anonymous caller provides no number, so Aloware receives the caller ID as "Anonymous."
Rather than treating that missing number as an unresolved contact, Aloware detects the anonymous caller ID and connects the AloAi Voice agent directly. The call proceeds as normal; the only limitation is that Aloware cannot attribute it to a specific contact record.
This applies to every AloAi Voice agent on inbound calls and requires no configuration.