The Greet and Record settings in Aloware allow admins to customize how calls are handled when they start. This includes playing greetings, recording calls, managing after-hours behavior, and complying with legal and TCPA requirements. These settings can be found by navigating to Lines > Greet and Record tab.
Greeting callers when a call starts
To greet or welcome callers, you can choose from the following options:
Text-to-speech greeting
This feature converts written text into speech that plays when a call connects. Use this to provide information such as business name, call recording notice, or menu options. Make sure the destination number (if using call forwarding) does not have its own prompt, or the caller may miss your message.
Add variables to the greeting
Personalize greetings by adding variables like the caller’s first name, last name, or company. These values are pulled from the contact information stored in Aloware.
Play a pre-recorded audio file
You can either record directly in Aloware or upload an audio file. To record:
Click the "Press to record your voice" button.
To upload a file, click "Drop file here or click to Upload" and upload an MP3 or WAV file smaller than 8MB.
You can use either method based on preference, and you can preview or re-record as needed.
Enabling call recordings
If you want to record calls on this line, enable the “Should Record Calls?” option. This setting records all calls associated with this line.
Admins can configure global recording settings in the account settings > calling settings section. Alternatively, you can manage recording behavior per user through their user settings.
It is highly recommended to let the caller know the call is being recorded. You can include a line like, “This call may be recorded for quality assurance,” in the greeting text or recording.
Setting operating hours
The “Check Operating Hours?” option helps manage how calls are treated outside of business hours.
When this is enabled, Aloware will detect if the call comes in during open or closed hours.
Setting operating hours
If a call is received outside of business hours, you can play an after-hours voice message and set a reply message that informs the caller when they can expect a response.
Voice message prompt during closed hours
Auto reply text for after-hours messages
This helps ensure callers are not left without a response and improves communication consistency.
Asking for text authorization (TCPA compliance)
The “Ask for Text Authorization?” option helps your business stay compliant with TCPA (Telephone Consumer Protection Act) regulations.
If enabled, the system prompts the caller to press 1 to authorize receiving text messages from your business.
While not mandatory, using this setting adds a layer of legal protection by obtaining explicit consent to send texts.
This feature is most useful for businesses that engage in SMS marketing or customer service via messaging.
Legal compliance for call recording
Federal and state laws in the United States require informing the caller if a conversation is being recorded. Aloware enforces this regulation by not allowing call recordings without proper notice.
Always ensure your greeting includes a disclaimer about recording when call recording is enabled.
For example: “This call may be recorded for training and quality purposes.”
Failing to include this notice may result in legal consequences depending on your jurisdiction.