Aloware Support Center

Learn how to set up, customize, and manage your Aloware line settings to improve call routing, greetings, and communication control.

How to manage and configure line settings in Aloware

Learn how to create, manage, and delete Lines in Aloware to control call routing, greetings, recordings, and phone number settings.

Step-by-step guide to creating lines in Aloware

Boost answer rates with Aloware Local Presence. Learn how matching your Caller ID to local area codes improves connections for calls & SMS.

What is local presence and why use it in outbound calling?

Learn how to configure line settings in Aloware: set names, assign numbers, control caller IDs, and manage personal line assignments.

Lines: General settings

Learn how to customize greetings and call recordings in Aloware Lines for a more professional and compliant caller experience.

Lines: Greet and record settings

Set up IVR and call routing in Aloware to guide callers, assign messages, handle missed calls, and streamline inbound communication.

Lines: Routing and IVR settings

Learn how to set up Aloware’s Advanced Line Settings like Whisper, Caller ID Suppression, and Spam Detection for better call control.

Lines: Advanced line settings

Automate calls, texts, and follow-ups in Aloware with Line Triggers. Learn how to create call, SMS, and disposition-based workflows.

Lines: Line triggers

Learn how to set up and use Aloware’s Email Conversations to send, receive, and track emails directly inside Aloware Talk.

Lines: Email conversations

Register CNAM in Aloware to display your name on outbound calls. Boost pickup rates, trust, and brand recognition.

Lines: Registering for CNAM in Aloware

Learn how Aloware detects contact time zones automatically and ensures calls are made during local business hours.

How Aloware's automatic timezone detection works

Hide your real number with Aloware’s call masking. Display a business or regional number instead, ensuring privacy, branding, and seamless routing.

How to set up call masking in Aloware

Track and review phone line changes in Aloware’s audit trail. See who made updates, when, and what changed, all in one view.

Lines: Audit log

Learn how to send long text messages as MMS in Aloware to avoid message splitting and ensure full delivery for US and Canada lines.

How to send long text messages as MMS in Aloware

Convert your existing IVR into a conversational IVA without breaking routing. Guided setup, full visibility, safe rollback, and no downtime.

How to convert your existing IVR to an AloAi IVA using the inbound answer

Learn how to automatically create HubSpot tickets from calls, SMS, and contact activity in Aloware using line triggers, with setup, testing, and use cases.

HubSpot ticket automation via Aloware line triggers

Laarni D

Covers creating, configuring, and managing lines in Aloware, including routing options, IVRs, and advanced settings like CNAM and geo-routing.

Managing lines in Aloware admin

Login to Aloware

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.