Aloware Support Center

Admins customize Aloware line settings for effective communication. Includes general, greetings, routing, advanced, triggers, email setup.

Managing Lines Settings in Aloware Admin

Lines direct calls. Customize, add, or delete (admins only). To add, name, route, select number, register. Deletion is permanent.

Adding Lines: A Step-by-Step Guide

Boost answer rates with Aloware Local Presence. Learn how matching your Caller ID to local area codes improves connections for calls & SMS.

What is local presence and why use it in outbound calling?

Configure Aloware lines settings: rename lines, manage caller ID, add numbers, set compliance, and control MMS message behavior.

Lines: General settings

Customize greetings, call recording, after-hours rules, and TCPA compliance in Aloware’s Greet and Record settings.

Lines: Greet and record settings

Set up IVR and call routing in Aloware to guide callers, assign messages, handle missed calls, and streamline inbound communication.

Lines: Routing and IVR settings

Integrate IVR with HubSpot via Aloware for efficient call routing, ensuring personalized service by directing calls correctly.

Enhancing Customer Experience with Advanced IVR Workflow: Integrating HubSpot for Efficient Call Routing

Configure advanced settings in Aloware Lines to enable whisper messages, caller ID suppression, spam blocking, and call recordings.

Lines: Advanced line settings

Automate call, SMS, and contact workflows in Aloware using line triggers to tag interactions, send replies, and trigger follow-up actions.

Lines: Line triggers

Send and receive emails in Aloware alongside calls and texts. Learn how to set up and use email conversations for 1:1 communication.

Lines: Email conversations

Aloware's CNAM enhances caller ID for outbound calls. Admins can register, boosting trust and professionalism in communications.

Lines Menu: Registering for CNAM in Aloware

Aloware detects time zones from phone numbers, preventing late calls. Uses +E164 format for accuracy; otherwise, guesses with country codes.

List of Countries That Aloware Can Detect Time Zones Based on the Phone Number

Improve your IVR system by integrating with HubSpot. Follow these easy steps for better call routing and customer management.

Configuring Aloware IVR for routing calls to HubSpot deal owners

How to set up call masking in Aloware

Lines Menu: Audit Log

Guide to geo-routing in Aloware: Enhancing call management across regions

Laarni D

Managing Lines in Aloware Admin

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