Aloware Support Center

Learn how to set up, customize, and manage your Aloware line settings to improve call routing, greetings, and communication control.

How to manage and configure line settings in Aloware

Learn how to create, manage, and delete Lines in Aloware to control call routing, greetings, recordings, and phone number settings.

Step-by-step guide to creating lines in Aloware

Boost answer rates with Aloware Local Presence. Learn how matching your Caller ID to local area codes improves connections for calls & SMS.

What is local presence and why use it in outbound calling?

Learn how to configure line settings in Aloware: set names, assign numbers, control caller IDs, and manage personal line assignments.

Lines: General settings

Learn how to customize greetings and call recordings in Aloware Lines for a more professional and compliant caller experience.

Lines: Greet and record settings

Set up IVR and call routing in Aloware to guide callers, assign messages, handle missed calls, and streamline inbound communication.

Lines: Routing and IVR settings

Learn how to set up Aloware’s Advanced Line Settings like Whisper, Caller ID Suppression, and Spam Detection for better call control.

Lines: Advanced line settings

Automate calls, texts, and follow-ups in Aloware with Line Triggers. Learn how to create call, SMS, and disposition-based workflows.

Lines: Line triggers

Learn how to set up and use Aloware’s Email Conversations to send, receive, and track emails directly inside Aloware Talk.

Lines: Email conversations

Register CNAM in Aloware to display your name on outbound calls. Boost pickup rates, trust, and brand recognition.

Lines: Registering for CNAM in Aloware

Learn how Aloware detects contact time zones automatically and ensures calls are made during local business hours.

How Aloware's automatic timezone detection works

Hide your real number with Aloware’s call masking. Display a business or regional number instead, ensuring privacy, branding, and seamless routing.

How to set up call masking in Aloware

Track and review phone line changes in Aloware’s audit trail. See who made updates, when, and what changed, all in one view.

Lines: Audit log

Learn how to send long text messages as MMS in Aloware to avoid message splitting and ensure full delivery for US and Canada lines.

How to send long text messages as MMS in Aloware

Convert your existing IVR into a conversational IVA without breaking routing. Guided setup, full visibility, safe rollback, and no downtime.

How to convert your existing IVR to an AloAi IVA using the inbound answer

Learn how to automatically create HubSpot tickets from calls, SMS, and contact activity in Aloware using line triggers, with setup, testing, and use cases.

HubSpot ticket automation via Aloware line triggers

How Smart Queue, Fishing Mode, and AI Call Rescue work in Aloware Inboxes, including call flow and Max Hold Time behavior for incoming calls.

Smart Queue, Fishing Mode, and AI Call Rescue in Inboxes: Call Flow and Max Hold Time Behavior in Aloware

Laarni D

Covers creating, configuring, and managing lines in Aloware, including routing options, IVRs, and advanced settings like CNAM and geo-routing.

Managing lines in Aloware admin

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