Aloware Support Center

Admins customize Aloware line settings for effective communication. Includes general, greetings, routing, advanced, triggers, email setup.

Managing Lines Settings in Aloware Admin

Lines direct calls. Customize, add, or delete (admins only). To add, name, route, select number, register. Deletion is permanent.

Adding Lines: A Step-by-Step Guide

Align Caller ID with area codes for better rates. Aloware adjusts it. Enable in Admin; pricing varies; reduces spam; offers number rotation.

Step-by-step guide: Setting up local presence with Aloware

Customize lines in Aloware's Line General Settings: add numbers, enable MMS for long texts, verify caller ID for privacy.

Lines Menu: General Settings

Customize greetings, record calls with Aloware's Greet & Record settings. Text-to-speech, call recording, TCPA compliance included.

Lines Menu: Greet and Record Settings

Set up IVRs in Aloware for call routing. Customize greetings, queues, multi-level menus for streamlined caller experience.

Lines menu: Routing and IVR settings

Integrate IVR with HubSpot via Aloware for efficient call routing, ensuring personalized service by directing calls correctly.

Enhancing Customer Experience with Advanced IVR Workflow: Integrating HubSpot for Efficient Call Routing

Aloware Lines' advanced settings boost agent efficiency: Whisper, Text-to-Speech, call recording, caller ID suppression, spam detection.

Lines Menu: Advanced Line Settings

Aloware's Line Triggers enhance call, message, contact workflows, boosting telemarketing, SMS campaigns, feedback, CRM integration.

Lines Menu: Line Triggers

Aloware enables email alongside calls/texts, streamlining business communication. Admins exclusively manage setup.

Lines Menu: Email Conversations

Aloware's CNAM enhances caller ID for outbound calls. Admins can register, boosting trust and professionalism in communications.

Lines Menu: Registering for CNAM in Aloware

Aloware detects time zones from phone numbers, preventing late calls. Uses +E164 format for accuracy; otherwise, guesses with country codes.

List of Countries That Aloware Can Detect Time Zones Based on the Phone Number

Improve your IVR system by integrating with HubSpot. Follow these easy steps for better call routing and customer management.

Configuring Aloware IVR for routing calls to HubSpot deal owners

How to set up call masking in Aloware

Lines Menu: Audit Log

Guide to geo-routing in Aloware: Enhancing call management across regions

Laarni D

Managing Lines in Aloware Admin

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