What are Aloware line triggers?
The Line Triggers feature in Aloware allows admins to automate workflows based on how calls, texts, and contacts interact with a specific phone line. These automation rules can tag calls, send replies, enroll contacts into sequences, or even trigger actions in connected platforms like HubSpot.
You can set these up by navigating to Lines > Triggers tab and selecting the trigger type.
Where to find line triggers
To begin, log into your Aloware account and open the Lines menu.
Select the line where you want to apply automation rules, then click the Triggers tab at the top of that line’s settings page.
Here you will see buttons labeled Add Call Trigger, Add SMS Trigger, Add Call Disposition Trigger, and Add Contact Trigger.
Choosing one opens a form where you define the conditions (what must happen) and the actions (what Aloware should do).
Creating call-based triggers
You can create a call trigger when you want to automate actions based on how calls behave on your line. For example, you might want to track missed calls, monitor call durations, or respond automatically to completed calls.
Go to the Triggers tab on the selected line.
Click Add Call Trigger.
Choose conditions like:
Call direction (Inbound or Outbound)
Call status (Missed, Completed, etc.)
Talk time
Then choose an action such as tagging the call, enrolling the contact into a sequence, or sending a follow-up message.
Example use case: Tagging short calls
If you're running an outbound sales campaign, you can tag all completed outbound calls under 90 seconds with "review required." This helps your team review potentially unproductive interactions and refine your approach.
Using SMS triggers to respond to keywords
SMS Triggers respond to incoming texts on your line and can take automated action when a message contains a specific keyword. This is useful for creating text-to-join campaigns or auto-responders.
Select your line and open the Triggers tab.
Click Add SMS Trigger.
Set the condition to match inbound SMS containing a specific keyword.
Choose an action, such as enrolling the contact into a workflow or sequence.
Example use case: Running a text-to-join campaign
When a customer texts “free pizza,” Aloware enrolls them into a promotional campaign that sends a discount code. This improves engagement and reduces the need for manual opt-in processing.
Using call disposition triggers for automated follow-ups
Call disposition triggers in Aloware allow you to automate actions based on the final outcome or label assigned to a call by an agent. These dispositions (e.g., “Interested,” “Not Interested,” “Left Voicemail,” or “Completed”) help categorize calls and trigger specific workflows based on agent input.
Navigate to Lines > Triggers.
Click Add Call Disposition Trigger.
Choose the Disposition Name you want to target (e.g., “Interested” or “Completed”).
Define the Action to take when this disposition is used.
Example use case: Sales follow-up
If a rep labels a call as “Interested,” the contact is automatically added to a sales sequence. This ensures leads are followed up on without relying on manual handoff.
Handling missed calls automatically
To reduce lost opportunities, you can create a trigger that identifies missed calls and takes immediate action.
Set up a call trigger where call direction is inbound and status is missed.
Choose actions like:
Enrolling the contact into a follow-up sequence
Sending an automated SMS saying “Sorry we missed you—would you like a callback?”
This ensures your team follows up quickly, keeping customer experience consistent even when a call is missed.
Creating HubSpot tickets through call activity
If your Aloware account is integrated with HubSpot, line triggers can help create CRM tickets automatically based on call events.
To do this:
Create a call trigger for inbound calls with a completed status.
Set the action to “Create HubSpot Ticket.”
This setup ensures that any qualifying inbound call automatically generates a ticket in HubSpot, keeping your lead tracking and task assignments up to date without manual effort.
