The AloAi IVA Inbound Answer Conversion Wizard converts an existing touch-tone IVR (for example, “Press 1 for Sales”) into a conversational Intelligent Virtual Assistant (IVA).
Instead of pressing keys, callers speak naturally. The IVA understands their intent and routes the call using the same logic you already rely on.
This is not a blank AI builder. It is a guided migration tool that converts your current IVR safely, with full visibility and the option to revert at any time.
When should you use this?
Use the conversion wizard when you already have an IVR that works, but you want callers to speak instead of pressing keys.
This is a good fit if you want to:
Upgrade your existing IVR to a conversational experience without changing how calls are routed.
Avoid downtime or disruption to live phone lines.
Review and approve how the AI will respond before it goes live.
Keep the option to switch back to your original IVR at any time.
If you’re starting from scratch with no IVR, this tool is not required.
How the wizard transforms your IVR into a conversational AI
The wizard converts your existing IVR into a natural, voice-driven assistant while keeping your current routing intact. It guides you step by step, so you can review and adjust everything before going live. No technical or AI expertise is needed.
Here’s what happens during the conversion:
First, the wizard prepares your IVR for AI. It converts your audio or text prompt into editable instructions, detects the language and voice characteristics, and removes outdated “Press 1 / Press 2” phrasing so the conversation sounds natural.
Next, it translates each IVR menu option into a spoken intent. What used to be keypad input becomes phrases callers can say naturally, while keeping the same routing actions behind the scenes.
Finally, the wizard shows you the complete IVA behavior in plain language. You can review greetings, routing logic, replay behavior, and DNC handling, see pricing before activation, and choose whether to activate immediately, save a draft, or revert later.
Nothing changes on your live line until you confirm.
Who uses this and how
The wizard is designed for people who manage your phone lines and want to upgrade your IVR without breaking anything.
Admins use the wizard to convert the IVR, review AI-generated mappings, edit instructions, and decide when to activate. If anything doesn’t work as expected, they can instantly revert to the original IVR.
Supervisors and QA teams don’t run the wizard. Their role begins after activation. After the IVA is live, they validate behavior by reviewing call transcripts, recordings, detected intents, and routing outcomes in the Inbox.
No AI experience is required. The wizard explains each step and shows exactly what will happen before anything goes live.
What you need before starting
Before launching the wizard, make sure your setup is ready.
Your account must be on a Pro + AI plan, since the conversion uses AI features. You’ll need admin access to Aloware Admin → Lines → Routing & IVR so you can apply changes.
You should also have an existing IVR, either as an audio recording or a text-to-speech prompt. This is what the wizard will convert. It helps to understand your current routing paths, such as users, inboxes, or other lines, so you can confirm the AI follows the same logic.
AI-handled calls are metered. The wizard shows pricing estimates before activation so you can review costs ahead of time.
Tip: Long or messy IVR recordings are fine. The wizard automatically transcribes and cleans them.
Step-by-step walkthrough
Step 1: Start the conversion from your existing IVR
Go to Aloware Admin → Lines → Settings → Routing & IVR, then select the line you want to convert.
The conversion wizard works from the current IVR configuration on this line. Before starting, confirm that your IVR prompt is already set up using one of the following:
Play recording (audio file), or
Text to speech (TTS prompt)
If you need to upload, replace, or edit the IVR audio or text, click Edit IVR and complete that first using the standard IVR editor.
👉 For detailed instructions, see: Set up or edit a legacy IVR (link to legacy IVR article)
Once the IVR is ready, return to Routing & IVR and click Convert to IVA to launch the wizard.
When the wizard starts, the system automatically:
Transcribes IVR audio (if applicable)
Detects the language and voice characteristics
Removes keypad phrases like “Press 1 / Press 2”
Generates a clean, conversational transcript
Proposes a natural greeting and a recommended voice
You can edit names or factual details, adjust the greeting, and change the voice before continuing. Click Next when ready.
Step 2: Map IVR options to IVA actions
The wizard converts each IVR menu option into a spoken intent. For example, “Press 2 for Billing” becomes an instruction like:
“If the caller says ‘billing’ or something similar, transfer to the billing queue.”
You’ll review each mapping and confirm that it routes to the correct user, inbox, voicemail, sequence, or CRM owner. If an action can’t be converted directly, the wizard flags it and suggests a safe workaround.
Before continuing, make sure every menu option has an assigned action. Click Next to proceed.
Step 3: Review the compiled IVA instructions
The wizard converts each IVR menu option into a spoken intent. It compiles everything into a single, readable instruction set that defines exactly how the IVA behaves.
This includes the greeting, detected intents, routing logic, replay or reminder behavior, DNC handling, and notes for unsupported actions.
For example:
“Press 2 for Billing” becomes:
“If the caller says ‘billing’ or something similar, transfer to the billing queue.”
Review each detected intent and confirm it routes to the correct destination. If an action cannot be converted directly, the wizard flags it and suggests a safe workaround. Adjust these mappings as needed.
Call logging and filtering
You can add a communication tag to the IVA instructions. This allows all AI-handled calls to be easily filtered in the Inbox, giving admins quick visibility into interactions, transcripts, and routing outcomes for monitoring and quality assurance.
Before continuing, make sure every menu option has an assigned action. Click Next to proceed.
Step 4: Final review and activation
Before activation, you’ll review the selected language and voice, detected menu options, action mappings, confidence scores, pricing estimates, and any workaround notes.
You can then choose to activate immediately, save the IVA as a draft, go back to make changes, or discard the setup. Confirm billing consent to proceed.
Step 5: Finish, test, and manage the IVA
When the wizard finishes, your IVA is created as an AloAi Agent. If you activate the IVA, it goes live immediately.
Your original IVR remains preserved and can be restored at any time using Revert to IVR from the agent.
If you save it as a draft, no changes are applied to the live line, and the IVA can be activated later.
Test the IVA
After activation, place a test call to your business line and confirm:
The greeting sounds correct
Spoken requests route properly
Voicemail, DNC, and replay behavior work as expected
Any adjustments can be made instantly by editing the IVA instructions.
Manage the IVA going forward
All future changes are made in the AloAi Agent editor, where you can refine prompts, adjust tone, update intent, or modify routing actions.
You can open the agent in either of these ways:
Click Open Agent at the end of the wizard.
Click Go to AloAi Agent from routing and IVR settings.
Both options take you to the AloAi Agent editor, where all future updates are made, such as refining prompts, adjusting tone, updating intents, or modifying routing actions.
Where to find the agent later
If you don’t open the agent right away, you can access it anytime from:
Aloware Admin → AloAi Agents
Select the agent created by the conversion wizard to edit settings, manage routing, or revert to the original IVR.
What problem this solves
Many businesses keep outdated IVRs because changing them feels risky. Prompts exist only as audio, routing logic is fragile, downtime is unacceptable, and AI migration feels opaque.
The wizard removes those barriers by giving you transcription, clear mappings, safe fallbacks, full visibility into AI behavior, and a reversible rollout. Callers get a natural experience, while your routing stays intact.
Key things to review before going live
Before relying on the IVA in production, validate transcription accuracy, confirm language detection, review greeting tone, check all routing actions, ensure fallback paths exist, and understand AI billing. You can always revert if needed.
The wizard is designed to give you visibility, control, and reversibility at every step.