How to use email conversations in Aloware

Aloware allows users to send and receive email messages directly within the platform, alongside calls and texts. This makes it easier to manage all communications in one place — whether for sales, support, lead nurturing, or customer success.

⚠️ Only admins can configure email conversations, and this feature is not intended for bulk or marketing email campaigns.

What are email conversations in Aloware?

Email conversations let users send, receive, and reply to individual emails inside Aloware Talk, just like SMS or calls. Once set up, emails appear in a contact’s communication timeline, keeping the conversation unified across channels.

How to set up email conversations in Aloware

To enable email conversations, you'll need admin access.

Log in to your Aloware Admin account.
Go to the Lines tab.
Click on the Settings icon for the line you want to configure.
Scroll down to Email Conversations (Beta).
Enter the email address you want to assign to that line.
Click Save.

✅ A confirmation message will appear once the email address has been successfully added.

How to test if email conversations are working

You can verify your setup by sending a test email using Aloware Talk.

Testing email conversations in Aloware Talk

Switch to Aloware Talk.
Use the search bar to select a contact (make sure the contact has a valid email address).
In the messaging panel, click the email icon in the message box.
Compose a message:
- Enter a Subject.
- Write your Message Body.
- Choose the line/email address to send from.
Click send email.

✅ A notification will confirm that the email was sent.

What happens when the contact replies?

When a contact replies to your email:

The reply is automatically captured inside Aloware Talk.
You’ll see the email as part of the ongoing conversation thread with that contact.
Replies maintain the same thread for context and continuity.

This feature ensures that no replies are missed, and all communication is visible from a single contact record — along with texts and call logs.

Use cases for email conversations in Aloware

Sales: Follow up with leads using personalized email messages.
Support: Handle customer inquiries without leaving the platform.
Marketing: Respond to customer replies from campaign emails (1:1, not bulk).
Operations: Manage internal or external updates with clients or vendors.

In Aloware, you can have email conversations right from within the platform, making it easy to manage all your communications in one place. You can send, and receive emails alongside voice calls and text messages, making it convenient to stay connected with your contacts.

Whether you're using it for customer support, sales, marketing, lead generation, or general business communications -- email conversations in Aloware are a convenient feature that lets you handle your emails seamlessly.

Only admins can set your account's email conversations.

Setting up Email Conversations

Please take note that this email integration is not for bulk email sending.

Login to your Aloware Admin account, navigate to Lines, and access Settings.
Select Email Conversations (Beta) > type your desired email address > click the Save button.
Notification of successfully added Line displays.

Testing your Email Conversations Setup

Switch to Aloware Talk > select a contact (for testing purposes) in the Communications channel: via search. Make sure that the contact has an email address.
In the message box, click the email link, compose your message with the subject and body, select the line where you created an email address, and click the Send Email button.
A notification displays at the bottom of the page.
The recipient should receive the email.