In Aloware, lines are the backbone of your communication system. They represent the phone numbers your business uses for calls, texts, and campaigns.
When properly configured, lines can support clear reporting, ensure compliance, and help teams manage outreach more effectively.
This guide walks you through the General Settings of a line — the section where you name your lines, assign phone numbers, set caller IDs, and control behavior like how long messages are sent.
Accessing general line settings
To start, you'll need to access the settings for the specific line you want to configure:
Log into your Aloware account.
Click on the Lines menu in the left sidebar.
Choose a line, then click the Settings button under the Operations column.
Navigate to the General Settings tab.
Naming and describing the line
Setting a clear name and description for your line is more than a formality—it helps your team stay organized, especially when multiple lines are used for different departments or campaigns.
Name - this appears in reports and across the app, so choose a name that's meaningful to your team (e.g., "Sales Outbound East Coast" or "Support Mainline").
Type - this is set to Standard by default and doesn't typically require changes.
Description - use this optional field to document the line’s purpose, target region, or special instructions. It’s helpful for larger teams and long-term maintenance.
Controlling how text messages are sent
By default, SMS messages over 160 characters are split into multiple messages. This might lead to disjointed communication or higher billing.
To improve this, you can enable the option to send long text messages as MMS, so longer texts are sent as a single message with rich formatting (when supported by the carrier).
Managing phone numbers on a line
Each line must have at least one phone number associated with it. These numbers are what customers see when you call or message them, and they determine how messages are routed.
In the phone numbers section, you’ll see a list of numbers already connected to the line. Each number includes:
Phone number – the actual number in use.
Type – type of number (e.g., local, toll-free).
Location – the area code or city it's associated with.
Compliance met – shows if the number is registered for A2P or other messaging compliance.
Line capabilities – indicates if the number can send SMS, make calls, or send faxes.
You can add, edit, or remove numbers directly from this page.
Adding a phone number to a line
To assign a new number to the line:
Scroll to the phone numbers section.
Click +Add number to line. Choose from your available numbers.
This is useful when setting up local presence or when assigning dedicated numbers for different use cases.
Adding a verified caller ID
If you want to make outbound calls but show a different number on the recipient’s phone, you can set up a verified caller ID. This is commonly used to mask your actual line while preserving brand consistency.
To add a verified caller ID:
In the General tab, click Add Verified Caller ID.
In the popup, select your country and enter the number.
Click Verify Number.
Aloware will call the number. Pick up and follow the prompts to enter a PIN code.
Once verified, this number can be used as the Caller ID Mask. Read this guide for full details, how to set up call masking in Aloware.
Prefer a visual guide?
Check out our interactive demo walkthrough on adding a verified caller ID for a step-by-step experience.
Taking actions on individual numbers
Each phone number in the line has its own Operations column, allowing you to take specific actions:
Default caller mask - when you have multiple numbers on a line, you can select which number will appear on outbound calls. This is the number customers will see.
Transfer - move a phone number to another line. This is useful if you’re reorganizing your lines by department or campaign.
To an existing line
Click transfer beside the number.
Select existing line, choose the destination.
Click confirm.
To a new line
Click transfer.
Select new line and enter a clear, descriptive name.
Click confirm.
Do not use - set phone number to do not use.
Unrent - fully removes the number and stops billing. Use with caution — this action can’t be undone.
Save your changes
After making any adjustments—whether it’s updating the line name, adding a number, or changing settings—click Save at the bottom of the screen to confirm and apply your changes.