Managing communications is now easier with the "my personal line" quick filter in Aloware. This filter allows users to see only the communications related to their personal line, making it especially useful for agents who want to focus on their specific interactions without the distraction of viewing all communications.
Why use the "my personal line" quick filter?
If you're an agent handling numerous calls and messages, the "my personal line" quick filter lets you view only your communications.
With one click, you can filter out other agents' interactions, helping you stay focused and manage your workload more efficiently.
Whether you're following up on conversations, analyzing call patterns, or organizing your day, this filter allows you to concentrate on what matters to you.
How to enable the "my personal line" quick filter
To use the "my personal line" quick filter, make sure you have a personal line set up. Here’s how:
Ensure line routing - at least one line must be routed to you. If you don’t see the "my personal line" option, it’s likely because no line is routed to your profile. Contact your admin to update the line routing settings.
Set up personal line - for admins, go to the users > profile settings page in your Aloware admin account. Ensure that a line is assigned as your "user’s personal line."
Once these settings are in place, the "my personal line" quick filter will be available for you to use on the talk communications page.
Additional filtering options
While using the "my personal line" quick filter, you can still apply additional filters to narrow down your results further.
For example, you can filter by date, call type, or status to pinpoint specific communications. However, the personal line itself cannot be edited within these quick filters.
