Tags are your handy assistants in managing and sorting your contacts efficiently in Aloware Talk. By attaching tags to your contacts and communication records, you can easily categorize them based on their business value, thus simplifying communication management and interaction tracking. Let's dive into how to use these tags effectively.
Different Tag Types
Communication Tags - These help you label interactions like calls, SMS, emails, and faxes. They provide a quick way to identify the nature of past communications.
Contact Tags - These are assigned to individual contacts to help classify and organize them according to specific criteria, making it easier to locate and work with them.
The Tags Page
The Tags page displays the list of available tags in your account including the following data fields:
ID - Refers to the unique identification assigned to a specific tag.
Name - The name field corresponds to the designated label or title assigned to the tag.
Date - Refers to the date of tag creation.
Description - (optional) This provides a space for an additional explanation of the tag's purpose.
# of Communications - Refers to the count of communications associated with the tag.
Actions - Provides actions to the admin including assigning of contacts to users or ring groups, adding tagged leads to power dialer, enrolling to sequence and deletion of tags.
How to Use Tags in Aloware Talk
Enrolling Contact Groups - Tags play a role in Power Dialer and Sequence enrolment. You can categorize contacts with appropriate tags, enabling you to manage your dialing lists more efficiently.
Filtering Contacts and Communication Logs - Tags can also be used in filtering communication logs and contact lists. They help you quickly locate specific groups of contacts or interactions.