How to use Aloware Talk features

Aloware Talk gives your team the tools to connect with contacts, personalize every interaction, and keep communication organized. Below, we’ll walk through the main features and how you can use them in everyday conversations.

Clicking the Call icon dials a contact’s primary number right away.

If multiple numbers are saved, you can view them under the All Numbers field in the contact’s profile. Use the +Add Phone Number option to store additional lines, making it easier to reach customers across different numbers.

The Appointment button lets you set a future date or time with a contact. Whether it’s a follow-up call or a meeting, this feature helps ensure that important conversations don’t fall through the cracks.

Sequences are automated workflows that run when a contact meets certain triggers. For example, if someone fills out a form, you can automatically send them a text or schedule a follow-up call. Sequences save time and help maintain consistent engagement with leads.

SMS is one of the most effective ways to reach people because of its high open rates. In Aloware, you can send individual texts, bulk messages, or even create SMS campaigns directly from the platform.

If you need to include media, Aloware also supports MMS on local lines, allowing you to send and receive pictures. Keep in mind that toll-free numbers do not support MMS.

If your workflow requires faxes, Aloware allows you to send them from most lines. You can also order a dedicated fax line to receive incoming faxes, keeping everything managed in one place.

Instead of typing the same message repeatedly, Aloware lets you insert templates.

Click the Templates icon, choose the one you want, and customize it before sending. Templates are especially helpful when handling common inquiries or sending routine follow-ups.

Every call, text, and email in Aloware can be logged directly into your CRM. Once authenticated, your CRM icon appears next to the contact’s name, giving you a quick redirect to their CRM record.

The Integrations card also shows basic information synced with the contact. This ensures customer histories are always up to date across platforms.

Aloware allows you to personalize outreach by using short codes, also called dynamic variables.

For instance, adding [FirstName] in a text message will automatically pull the contact’s name. This works in SMS broadcasts, sequences, and even in call prompts through text-to-speech. Personalized communication makes each interaction feel less automated and more authentic.

Aloware lets you send digital contact cards for agents or your company. These cards provide customers with quick access to your team’s contact details.

Aloware also allows you to send company and contact card.

Aloware ensures compliance with messaging regulations. If a customer replies with “STOP” or similar, they are automatically removed from all automation sequences and placed on your company’s Do Not Contact list. It’s best to avoid shortened links in messages, as they may trigger spam filters or compliance checks.

You can also send emails directly from Aloware. Go to Contacts, select the person, click Email, compose your message, and send it. The contact must have an email address saved in their profile for this feature to work.

Notes help your team remember important details about a conversation. After a call, you can write a note in the contact’s profile so other teammates know what was discussed. This reduces repeated questions and makes follow-ups more meaningful.

AloAi helps you respond faster by generating AI-powered message suggestions based on recent conversations. Suggested texts appear under the message field, and you can choose to insert, edit, or send them as-is. This saves time while ensuring responses remain relevant and contextual.