Use your keyboard to enter IVR menu options during calls

While you're on an active call in the Aloware dialer, you can now use your computer keyboard to enter numbers in automated phone menus instead of clicking the dial pad on screen.

This works for IVR systems that ask you to press options like “press 1 for sales” or “press 2 for support.” Each key you press on your keyboard is sent as a tone to the call in real time, just like clicking the dial pad.

This feature is available to anyone making outbound calls using the Aloware dialer. It is most helpful for users who regularly handle multiple calls throughout the day and want a quicker way to respond during automated phone menus. Instead of pausing to locate and click each option on the screen, they can enter responses immediately using their keyboard while staying focused on the conversation.

It also benefits users who frequently interact with IVR systems, where quick responses are often needed as menu prompts are read out. Using the keyboard allows them to react in the moment without interrupting their workflow.

For those who prefer a keyboard-driven calling experience, this feature supports smoother interaction by reducing reliance on mouse clicks during active calls.

Start an outbound call in the Aloware dialer as usual. Once the call is connected, open the dial pad if it is not already visible.

When an IVR menu prompts you, simply press the corresponding key on your keyboard. Numbers 0–9, along with * and #, are all supported and will be sent immediately as tones to the call.

Each key press is reflected on the on-screen dial pad, giving you a quick visual confirmation that the input was received.

Keyboard input only works during an active call when the dial pad is open or focused. This ensures normal typing in other parts of the platform is not affected.

Outside of a call, number keys behave as usual and do not trigger any tones.

If you're using a physical number pad, make sure Num Lock is enabled so the digits register properly. You can also use the number keys above the letters as an alternative.

Both keyboard input and on-screen clicking are supported during calls, so you can switch between them at any time depending on what is more convenient.