Aloware supports global keyboard shortcuts that allow agents to manage calls directly from their keyboard. This reduces mouse dependency and improves speed during live call handling.
Where keyboard shortcuts work
Keyboard shortcuts can be used in the web dialer and the desktop app. They are active when the dialer window is focused and a call is incoming or in progress.
Actions execute only when valid for the current call state and permitted by the user’s role.
Supported shortcuts
Keyboard shortcuts enable agents to control essential call actions during live interactions. Supported actions include answering an incoming call, rejecting a call, hanging up an active call, muting or unmuting, opening the keypad, and managing call transitions.
Action | Description | Windows Shortcut | Mac Shortcut |
Toggle shortcuts panel | Toggle the shortcuts panel | Ctrl + Shift + K | Cmd + Shift + K |
Accept incoming call | Answer an incoming call | Ctrl + Shift + A | Ctrl + Cmd + A |
Reject incoming call | Decline an incoming call | Ctrl + Shift + X | Ctrl + Cmd + X |
Hangup | End the current call | Ctrl + Shift + H | Ctrl + Cmd + H |
Keypad | Open your keypad | Ctrl + K | Cmd + K |
Mute/unmute | Mute or unmute the current call | Ctrl + / | Cmd + / |
Park and answer | Park the current call and answer an incoming call | Ctrl + Alt + R | Ctrl + Cmd + R |
Hangup and answer | End the current call and answer an incoming call | Ctrl + Alt + U | Ctrl + Shift + Cmd + R |
When a shortcut is triggered, the interface shows a visual confirmation such as "Call answered," "Call rejected," or "Call muted," so agents can confirm that the action was applied.
Shortcuts work in supported browsers and operating systems and are designed to avoid conflicts with common system-level commands.
View and use keyboard shortcuts
The shortcuts panel is an in-app overlay that lists all available keyboard shortcuts. It is available to all users, including agents and admins, on every page of the app.
To open the shortcuts panel:
Find the keyboard icon in the application header.
Click the icon to open the panel.
You can also open the panel from anywhere in the app with Ctrl + Shift + K on Windows or Cmd + Shift + K on Mac.
The panel lists shortcuts for both Windows and Mac, so agents can look up and learn the shortcuts as they work.
Why use keyboard shortcuts
Keyboard shortcuts help agents handle calls faster and multitask more easily, especially in high-volume environments. They keep workflows consistent and let agents act quickly during live conversations without leaving the dialer.