In the sales dialer world, there are 4 types of dialers available to sales reps to help them increase their outbound calling volume. In this article, we will provide a short overview of Aloware's capabilities with each dialer type.
Preview dialer
A preview dialer, by definition, hunts for an AGENT before calling a customer. The preview dialer is useful when you want to tell the agent who they are getting on a call with, and can be used in Aloware Sequences. In multi-agent scenarios, the preview dialer dynamically connects available agents to their respective contacts simultaneously. Once a call is answered, the system immediately progresses to the next call, ensuring timely and seamless agent connections without any call overlaps.
For example, let's say a lead just fills out a form on your website. The lead comes to Aloware via one of the integrations (such as form capture), and this sequence picks up the lead. The sequence will then call up all agents in your sales department, getting them on the line, playing a message like "Hey, we are about to connect you with Mike from Los Angeles", and then, it dials the customer.
Power dialer
Aloware's power dialer helps you call a list of contacts one by one without the need to look for the phone number or enter the phone number manually. This optimizes the calling process, making it more focused, efficient, and productive. Furthermore, Aloware's power dialer can work on lists imported from CSV, excel, and integrations (HubSpot, Zoho, Pipedrive). You can read more about the power dialer here.
When multiple agents access the same list on the power dialer, there is a possibility of double dialing, as contacts are not marked as dialed for other agents. To avoid this, it is advisable to assign unique call lists to each agent to ensure effective coordination and eliminate overlapping calls.
Note that the power dialer, by definition, enables agents to call leads one by one, and cannot do multiple calling.
Single-line usage
Aloware allows multiple users to make simultaneous calls using a single shared line without any operational issues. This feature facilitates efficient use of resources, especially in team environments requiring shared line capabilities.
Predictive Dialer
Aloware does NOT have a predictive dialer in the traditional sense, mainly because we are opposed to the whole blind-telemarketing concept.
By definition, a predictive dialer is a dialer that calls more leads than it has agents available with a ratio.
For example with a 5:1 ratio, you would have 5 agents, and make 25 simultaneous calls at the same time, for any call that answers it would connect back to the agents, and if there are more calls than agents, it would disconnect. Here at Aloware, we want to provide a TCPA-compliant application that enables sales reps to 3x their calling volume while staying compliant with FTC and FCC rulings. Hence, Aloware will not provide a predictive dialer solution.
Multi-user best practices
To optimize Aloware’s capabilities and avoid potential issues:
Power dialer usage - Assign exclusive call lists to agents to prevent overlapping calls between multiple agents.
Shared lines - Confirm the line's capacity before initiating multi-user calls to ensure seamless functionality.
Preview dialer configurations - Ensure agents are ready to handle calls dynamically, as the system doesn’t wait for an agent to complete one call before dialing the next.
Troubleshooting Questions
Will agents immediately connect with contacts in preview dialer mode?
Yes, the system dynamically connects agents as soon as contacts are enrolled and agents are available.
Can a single list be used by multiple agents in the power dialer?
Yes, but it's recommended to coordinate usage to avoid contacting the same individual multiple times.