The Power Dialer in Aloware Sequences is a powerful automation tool designed to help businesses efficiently manage their outbound calls.
It ensures that no contacts are missed by calling a list of contacts one by one.
This feature is particularly beneficial for companies with a large number of prospects or contacts to reach daily. By automating the dialing process, the Power Dialer allows agents to focus on live interactions, thereby improving overall productivity and customer experience.
How the power dialer works
The Power Dialer functions by automatically calling the next phone number on the contact list if the current contact is busy, unattended, or disconnected. This automation ensures agents are always available when a customer answers, making the call process seamless and efficient.
Differentiating power dialer from progressive and preview dialer
Power dialer - Agents initiate the call, allowing them to review contact details and prepare before dialing.
Progressive dialer - The system initiates the call automatically, connecting to the next available agent without manual intervention.
Preview dialer - Agents can view contact information and decide whether to make the call, offering the highest level of control.
Creating a power dialer step
To create a Power Dialer step, follow these steps:
Access sequences menu - Navigate to the Sequence menu and create a new sequence. Follow this guide to start creating your sequence.
Add a power dialer step - In the sequence, add a step called "Add to Power Dialer".
Configure the following options:
Delay - Set when the call will be made after the contact reaches this step.
No delay - The call is made immediately.
Default delay - Choose the duration of the delay in minutes, hours, or days.
Time of day - Schedule calls for a specific time, such as next Monday at 10 AM.
Company timezone - you can ensure that all sequence steps are executed according to your company’s local time, regardless of the contact’s timezone.
Contact timezone - Schedules steps based on the contact’s local time, ensuring messages are sent at appropriate times for them.
Assign a user or to a ring group
User - Select the Power Dialer user for the enrolled contact.
Ring group - Choose the ring group for the enrolled contact.
Assign to available users only - Enrolled contacts are added to the available users' Power Dialer list.
Power dialer list - Select specific Power Dialer lists for each user in the "Add to power dialer" sequence step. Choose the desired list to control your contacts better. The default "My Queue" list remains easily accessible at the top.
Power dialer position - Decide whether to add the contact at the top or bottom of the user's power dialer.
Other options:
Add to contact owner's power dialer - If no owner exists, add to the selected user's power dialer.
Allow multiple phone numbers - Add all contact numbers if more than one exists.
Prevent duplicates - Remove duplicate contacts from the Power Dialer queue.
Allow international phone numbers - Choose whether to include or exclude international numbers.
Testing the power dialer
Go to the contacts tab and click +enroll contacts.
Add a group of contacts based on the line or add a single contact.
After enrolling a contact, Aloware will add the contact to the user's power dialer queue in Talk.
The power dialer streamlines the call process and enhances the customer experience by automating calls and connecting them to the right agents at the right time. This tool is essential for efficient call center operations and improved customer satisfaction.