What is a Power Dialer?
The power dialer allows users to call a list of contacts one by one, which guarantees that no contacts are missed. Users who call using power dialers will always be present the moment a customer answers their phone call.
So, how does the Power Dialer work?
Power Dialer calls the next phone number on the contact list automatically if it reaches a contact who is busy, unattended, or disconnected.
Businesses with a lot of prospects or contacts to call each day are advised to use it.
How to Make a Call using Power Dialer in Aloware Talk
As a user, you can make a call using Power Dialer by
Step 2: Start the Power Dialing session
Step 1: How to Add Contacts to Power Dialer
Add via Power Dialer button
Sign in to your Aloware Talk Account and go to the Contacts page.
Select the Contact you want to add to the Power Dialer.
On the contact profile, click Add to Power Dialer.
Customize your task settings in the Power Dialer Task Options window and click OK. This will add the contact to your My Queue List.
Select Contacts & Add to List
Log in to Aloware Talk and go to Power Dialer. Click Add Contacts and select Select Contacts & Add to List.
Under My Queue, select a contact you want to add and click Add Selected Contact.
Customize task options in Power Dialer and add the contact to the queue.
Add Contact List to Power Dialer
Create from Existing Contacts List
Click the Power Dialer menu on the left panel.
In the Power Dialer Lists section, click the + icon to add a list.
Select "Create from Existing Contacts List" and click Create.
Adjust your settings in Power Dialer Options, then click OK.
Create a new list and select contacts
Click the Power Dialer button on the left panel.
In the Power Dialer Lists, click the + button > Select List.
Select "Create New Lists and select Contacts".
Name your list and click "Create".
Your newly created list will appear on the left-side panel in the Power Dialer Lists section.
Follow the guide to select contacts and add them to the list.
Import from HubSpot
You can create a contact list from HubSpot. To see this option, you need an active integration. Learn how to integrate HubSpot in this guide.
Go to the Power Dialer menu. Click the + button in the Power Dialer list section.
Select List and select "Import from Integration".
Select from the available list. "Import From Integration" will show the currently enabled integration. Click Next.
Configure your Power Dialer options. Please wait a moment for contacts to load; they will appear in your Power Dialer interface.
Selecting Specific Contacts from a List
You can select a contact from the list by clicking the checkbox.
For example, if you have 3000 contacts on the list and only want to call 10, click the checkbox next to their names. These contacts will then be added to My Queue.
Filter the contact list
If you have a contact list and want to call only certain contacts in a specific category, Power Dialer Filters make this easy. Read this article to learn about the available filters.
Click "Filters" and select the criteria for the contacts you want to call. This helps you focus on a specific group from your list.
Click the "Start Dialing" button. The system will move contacts that match your filters to "My Queue." Contacts that don't match will stay in the general list.
By doing this, you can dial the chosen contacts more efficiently. The unchosen contacts stay in the general list, so you can call them later. This way, you won't miss calling anyone.
The Power Dialer Task Options
Power Dialer Task Options provide a suite of tools designed to optimize your calling operations, ensuring efficiency and reach in your communications. Here are the key options you can leverage:
Conversion Options
Turn multiple numbers into separate tasks
This feature allows you to separate multiple phone numbers associated with a single contact into individual tasks, enabling more organized and efficient calling.
Prevent duplicate phone numbers
By default, this setting prevents the addition of duplicate phone numbers, ensuring that each contact in your call list is unique.
Add international phone numbers
You can use this option to include international phone numbers in your contact tasks, expanding your reach beyond local calls.
Where do you want to add these tasks?
In queue (default option) - Select this option to add tasks to the call queue for immediate dialing.
Scheduled - For those who prefer planning and organizing calls in advance, this option allows you to schedule tasks for future engagement, aiding in the strategic management of your call operations.
Step 2: Start the Power Dialing Session
Click the Start Dialing button once you are satisfied with the list of contacts you have selected.
Session Settings appear to configure functions before your power dialing session.
New - Use this option to save new session settings.
Personal Section - Contains your saved session settings.
Company Section - Admin-created settings accessible to your teams.
Basics
Line
Select the line for making calls.
Skip Outside Daytime Hours
This feature ensures that calls are only made during the contact's local business hours by detecting their timezone.
For instance, if you are based in California and need to call contacts in Australia, the system will automatically skip calling those who are currently outside their business hours. This not only enhances productivity by focusing efforts during times when contacts are more likely to be available but also helps reduce potential negative feedback from customers who might receive calls at inconvenient times.
Warm-up Period
You can set a specific time for the dialer to wait (from 5 seconds to 60 seconds) before it automatically moves to the next call. This interval can be crucial for preparing between calls, reading notes, or reviewing previous communications.
Phone Script
The script will be visible during the power dialing session.
Order by
Default
Timezone
Customizations
Set Call and Contact Disposition Shortcuts - Users can create predefined outcomes for calls that appear at the top of the screen during a power dialing session. This allows agents to quickly and accurately record each call's result, making the documentation process more efficient and consistent.
Set Session Metrics - Session metrics track the number of calls or tasks in each category or disposition. Essentially, they let users track their progress by choosing which dispositions to include in those metrics.
Set VM Drop Shortcuts - Enable users to efficiently use voicemail.
Click the Save button to save your settings, which will be displayed under the Personal Section.
Click the Begin Dialing button to start your Power Dialing session.
Screenshot of a Power Dialing Session
Learn more about the power dialing session in this guide.
Configuring Data Columns in Power Dialer
Click the three-dot menu and select "Edit Columns".
A pop-up titled "Manage my Queue Columns" will appear. Here, you can define which fields to display on the Power Dialer dashboard.
All selected fields will appear in the "Selected Columns Panel."
Select from various field columns the data you need to see during the Power Dialing session.
You can select from:
Default Information - The user may select from the basic contact information available.
Date Added - Shows the date when the contact was added to Aloware.
Date of Birth
Email Address
First Name
Last Name
Phone Number - by default, Alo Talk displays the contact's phone number.
All Phone Numbers
TCPA Approved
Contact Location - this section displays the contact's location data.
Address
City
Country
State
Zip Code
Timezone
Contact Relevance - provides other relevant contact information.
Broadcast - displays contacts that are enrolled in Broadcast.
Lines - displays the Lines where the contact is connected.
Company Name
Contact Lists
Contact Owner
Initial Line
Intake Source
Lead Source
Ring Groups
Tags
Task Status
Website
Contact Communication Metadata - displays contact communication data.
Number of Communications
Contact Disposition
Inbound Calls
Inbound Texts
Last Engagement
Last Inbound Engagement
Last Outbound Engagement
Outbound Calls
Outbound Texts
Unread Missed Calls
Unread Messages
Unread Voicemails
Once you apply the queue column fields, this should be displayed in the dashboard. Users can still change their places.