STIR/SHAKEN is the caller ID authentication framework that US carriers apply to outbound voice calls. In Aloware you do not file STIR/SHAKEN on its own: Aloware files it for you when you submit your Business registration on the Calling compliance page.
What STIR/SHAKEN does
STIR/SHAKEN authenticates outbound voice calls and checks that the caller ID information on a call can be trusted. It gives carriers a standard way to tell legitimate calls apart from unauthenticated robocalls and calls with a spoofed caller ID.
Why carriers use STIR/SHAKEN
Internet-based calling makes it harder for carriers and regulators to identify fraudulent callers. The rise in robocalls and spam calls also makes people less likely to answer legitimate business calls. Carriers use STIR/SHAKEN to fight unsolicited robocalls and illegal caller ID spoofing.
How STIR/SHAKEN works
Service providers digitally sign outbound calls, so carriers can tell signed calls apart from unauthenticated robocalls and spoofed calls. The trust a call receives depends on the caller's level of attestation in the STIR/SHAKEN framework.
When you are clear about your relationship to the caller ID number you display, recipients are more likely to see your calls as legitimate.
STIR/SHAKEN and A2P 10DLC
A2P 10DLC registration and STIR/SHAKEN both make business communication more trustworthy.
A2P 10DLC registers your brand and texting campaigns with carriers, and STIR/SHAKEN authenticates your calls and helps prevent caller ID spoofing. For the texting side, see A2P 10DLC compliance: Business and brand registration guide.
How Aloware files STIR/SHAKEN
Business registration is step 1 of Calling compliance. When you submit it, Aloware also files your STIR/SHAKEN and Voice Integrity registrations automatically. Voice Integrity stays a draft until carriers approve your business.
Business registration is the same registration on Calling compliance and Messaging compliance. If you already submitted it for texting (A2P 10DLC), it shows on Calling compliance too, and you do not register your business twice.
Check your registration
In the admin app, go to Account.
Under Trust, click Calling compliance.
Check the status next to Business registration. Click the arrow on the card to open the form if you still need to fill it in.
The status badge on each step tells you where the registration stands.
Not started or Not registered (grey): nothing has been submitted yet.
Requested, Submitted, In review, Processing or Needs attention (orange): the registration is waiting on carriers, the Aloware team or you.
Approved, Registered or All registered (green, with a check on the step): the step is done.
Rejected or Suspended (red): the step needs a fix, and the reason shows under the step.
Which numbers are eligible
Only some number types can be registered for STIR/SHAKEN and Voice Integrity. Ineligible numbers do not appear as candidates for registration.
Eligible: US local (10DLC) numbers and US toll-free numbers.
Not eligible: Verified Caller IDs, short codes and hosted numbers (numbers ported into Aloware but still owned by your external carrier).
Numbers that are already registered stay registered.
Related registrations on Calling compliance
STIR/SHAKEN is one part of calling compliance. The Calling compliance page also holds these steps.
Voice Integrity registers your numbers with carriers to reduce spam labels. Until your business registration is approved, it says "Your business registration comes first."
Branded caller ID shows your verified business name, and with enhanced your logo and call reason, on the called person's screen. It waits until Voice Integrity is registered.
If you prefer that Aloware handles the registrations, click Get managed compliance on the Aloware Managed Compliance card at the top of the page. The managed service covers A2P, Voice Integrity, branded caller ID, STIR/SHAKEN and monitoring. Trial accounts do not see this card.