Aloware Support Center

Learn how to create, configure, and manage inboxes in Aloware, including routing rules, layers, missed calls, SMS handling, and audit logs.

How to create and manage inboxes in Aloware

Admins can enhance customer service by adding extensions, assigning them to users for easy access, and including extensions in inboxes.

Adding extension numbers in Aloware

Aloware App: Manage calls with Call Parking, Switching & efficient notifications.

Managing Multiple Call Parks and Call Switching in Desktop App for Inbound Calls in Aloware

Learn how to set up and choose between round robin and longest available inbox settings in Aloware for fair and efficient call routing.

How to select between round robin and longest available inbox settings in Aloware

Learn how to enable and use Aloware’s smart queue to manage inbound calls efficiently with features like callbacks, texts, and voicemails.

Inboxes: Smart queue

Learn how fallback inboxes route and store IVR and dead-end line calls and messages in Aloware for consistent team visibility.

How to configure and use fallback inboxes for IVRs and dead-end lines in Aloware

Control which conversations, calls, and email alerts agents see by enabling visibility filtering per team inbox in Aloware admin settings.

How to manage team inbox visibility settings in inboxes

Bulk add users as watchers across multiple inboxes at once. A faster, scalable way for admins to manage team inbox visibility.

How to use bulk add users in inboxes

Laarni D

Explore inbound call management features such as ring groups, smart queues, routing settings, bulk user actions, extensions, call parking, and fallback inboxes in Aloware.

Managing inboxes for inbound calls and settings in Aloware admin

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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