Aloware Support Center

Inbox types in Aloware, members and watchers, how inboxes appear in Talk, the settings menu, test routing and the audit log.

Getting started with inbox settings

Add users and teams to an Aloware inbox, organize them into layers, and set watchers who get notified about the inbox.

Inbox members and layers

Set how an Aloware inbox rings its members: ring mode, how long each user rings, and routing repeat callers to their owner.

Routing: ring mode, ring time and repeat callers

How inbox queue settings work in Aloware: max queue hold time, calls when no agents are free, wait prompts and caller options.

Queue settings

Choose what happens when nobody answers an inbox call in Aloware: the line's settings, a voicemail, or an AloAi agent.

Missed calls

Set how an Aloware inbox assigns incoming texts, which notifications members get, and what each member can see.

Texts, notifications and visibility

See which lines send calls to an Aloware inbox, and use Test routing to check who a call would ring right now.

Lines and test routing

Laarni D

Explore inbound call management features such as ring groups, smart queues, routing settings, bulk user actions, extensions, call parking, and fallback inboxes in Aloware.

Managing inboxes for inbound calls and settings in Aloware admin

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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