The AloAi Text Agent sends follow-up messages automatically when a contact does not reply. Each follow-up is tracked, so you can see what happened at every step of the sequence.
This means you no longer have to rely on assumptions. If a follow-up was sent, stopped, or failed, there will always be a visible outcome.
What happens during a follow-up
A follow-up begins after your agent sends an initial message. If the contact does not respond within the time you configured, the system schedules the next message and sends it when due.
If the contact replies at any point, the system stops any remaining follow-ups for that conversation. There is no need to manually cancel them.
If a message cannot be delivered, the system will attempt to send it again. When delivery still does not succeed after several attempts, the follow-up is marked as failed and a note is added to the conversation so your team can review what happened.
Understanding follow-up status
Each follow-up has a status that reflects its current state.
An active follow-up means a message is scheduled and waiting to be sent.
A completed follow-up means all scheduled messages were sent and the contact did not reply.
A cancelled follow-up means the contact replied and the remaining messages were stopped.
A failed follow-up means the system could not deliver the message after multiple attempts. In this case, you can check the conversation for more details.
What to keep in mind
Follow-ups run automatically once they are configured, so there is no ongoing action required from your team. Messages are processed on a regular interval, so a short delay between the scheduled time and actual sending can happen.
Contacts marked as Do Not Contact will not receive follow-up messages, even if a sequence is active.
When a contact replies and a sequence is cancelled, a new follow-up sequence may still begin later if the conversation flow triggers it again.
If you are checking why a follow-up did not go through, the conversation history is the best place to start. Any failed attempt will include a note with more context.
How this helps your team
Follow-ups are no longer hidden in the background. You can check the status of each one directly and understand what happened without needing additional tools or technical access.
This makes it easier to confirm whether messages were sent, identify issues when they occur, and ensure that conversations stop at the right time when a contact responds.